Gealine Jervier

Gealine Jervier Scott’s Head, Case, Dominica 00109 |-| 📞 +1 - | Summary Highly organized and detail-oriented Administrative Professional & Virtual Assistant with extensive experience in data management, proofreading, customer service, and graphic design. Proficient in a wide range of office applications, ensuring seamless workflow coordination and high efficiency. Adept at managing schedules, email communications, and sensitive information with discretion. Known for a proactive problem-solving approach, strong work ethic, and ability to thrive in remote work environments. Skills & Tools ✅ Administrative Support: Document formatting, scheduling, email & call handling​ ✅ Customer Service: Live chat, email support, conflict resolution​ ✅ Data Entry & Management: Google Sheets, Microsoft Excel, CRM systems​ ✅ Virtual Assistance: Research, proofreading, business administration​ ✅ Confidentiality & Compliance: HIPAA compliance, discretion in data handling​ ✅ Remote Collaboration: Zoom, Google Meet, LinkedIn, Microsoft Teams Experience Freelancer | Personal Assistant (Remote)​ January 2023 – November 2024 ●​ Assisted a Speech Therapy Coordinator with scheduling, email management, and client communication. ●​ Worked with Electronic Health Record (EHR) systems to organize patient information while ensuring HIPAA compliance. ●​ Managed data entry tasks with accuracy and efficiency, maintaining confidential records. ●​ Scheduled and rescheduled therapy sessions, coordinating between clients and therapists. ●​ Conducted research and document proofreading to support administrative tasks. ●​ Provided customer service support, resolving inquiries professionally via chat and email. Customer Service Representative | Lead Field Worker – Red Cross (Roseau, Dominica)​ January 2017 – April 2017 ●​ ●​ ●​ ●​ Conducted community outreach and needs assessments to support relief efforts. Collected and inputted survey data for reporting and analysis. Assisted individuals with resources, provided information, and distributed supplies. Maintained accurate documentation of outreach activities and assistance provided. Entrepreneur | Manager – Tily’s Treats (Scotts Head, Dominica)​ December 2016 – Present ●​ ●​ ●​ ●​ Launched and managed an independent food business, overseeing daily operations. Provided customer service excellence, handling sales, marketing, and transactions. Managed cash flow, pricing, and inventory tracking to maintain profitability. Developed and executed marketing strategies to drive business growth. Education Associate’s Degree in Business Management – University of the West Indies Open Campus, Dominica (Expected 2023)​ High School Diploma – St. Martin Secondary, Dominica (June 2017) Leadership Roles: Interact Club President (St. Martin Secondary) ○​ ○​ ○​ ○​ ○​ ○​ Facilitated club activities and ensured smooth operations Gave directives and delegated club-related tasks effectively Presented ideas to enhance club initiatives and engagement Organized and led meetings to discuss projects and events Recruited new members to expand club participation Led community service initiatives, including giving back to the elderly and children ○​ Organized beach and school cleanups to improve the environment and give back to the community Class Captain (St. Martin Secondary) ○​ Acted as a liaison between students and teachers ○​ Assisted in maintaining classroom discipline and organization ○​ Supported classmates by relaying important information and updates Sports House Captain (St. Martin Secondary) ○​ Led and motivated team members in inter-house sports competitions ○​ Organized training sessions and encouraged participation ○​ Assisted in planning school sports events and activities Certifications & Training ●​ Introduction to Google Docs – (2024) ●​ Introduction to Office administration Management - (2025) ●​ Introduction to Finance - (2025 - 06/2025) Notable Achievements ●​ Successfully improved email response efficiency and workflow for therapy coordination. ●​ Managed a business independently, handling sales, marketing, and financial planning. ●​ Recognized for strong leadership and administrative skills in academic and professional settings. Languages & Remote Adaptability ●​ Fluent: English, Patois (Creole) ●​ Basic Proficiency: French ●​ Remote Work Experience: Comfortable working across different time zones and virtual teams