Gcobisa Wenana

Gcobisa Wenana: Customer support professional Contact information Cell: +27 76 - Email:-Location: Cape Town, South Africa Summary: Dedicated customer support professional with experience in data management, customer service, and issue resolution, seeking to leverage my analytical skills to drive customer-centric insights, improve experiences, and inform business decisions. Key Skills: - Customer Support - SAP - Data Management- Data Enrichment - CRM Systems (Salesforce) - E-commerce Navigation - Monitoring and Evaluation - Problem Solving WORK EXPERIENCE Call Lab: Outreach Coordinator (Currently) Conducting research on companies and making outreach calls. Collecting, recording, and summarizing data. Ensuring data accuracy through verification and updates for informed decisions. Ttec: Healthcare Advocate (2024) Advised members on current and future plan benefits, ensuring informed decision-making. Coordinated doctor assignments and appointments for members, ensuring timely access to care. Coordinated medical authorization requests and provided timely updates on claim status, keeping members informed and supported throughout. Webhelp: Sales Agent -) Assisted customers with login, product, and purchase issues. On-boarded new customers to online profiles and rewards programs. Collaborated with cross-functional teams to resolve customer complaints related to delayed deliveries and refunds. Webhelp: Customer Experience Agent -) Travel Arrangements: Coordinated and managed travel itineraries for customers, ensuring seamless experiences. Provided referrers for hotels and transportation Booking Management: Managed flight bookings, including processing payments and handling changes or cancellations. Webhelp: Customer Advisor -) Assisted with tracking and confirming customer deliveries, ensuring timely and accurate order fulfilment. Liaised with customers and store owners to resolve issues and ensure smooth delivery service, driving satisfaction and loyalty. Sent refund chaser emails for customers, ensuring timely resolution of refund queries. EDUCATION BACKGROUND University of Cape Town Bachelor of Social Science, majoring in Anthropology and Gender Studies (2018)