Gbenga Sunday Afolabi

Afolabi Gbenga Lagos, NG | www.linkedin.com/in/afolabigbenga SUMMARY Seeking Customer Support Agent role with 3 years of experience in e-commerce and consumer electronics. Proven track record in remote work, troubleshooting, and enhancing customer satisfaction by 15% through personalized strategies. Fast learner with expertise in CRM tools and managing high-volume communications efficiently. WORK EXPERIENCE Aventus LLC Customer Support Specialist Remote, United States May 2024 - Feb 2026 • Managed and optimized operational workflows, ensuring accuracy and compliance in processing tasks. • Served as the primary point of contact for mid-sized customers during onboarding, providing expert support on the platform's features and functionality. • Analyzed customer feedback and data to identify areas for improvement, implementing solutions that enhanced operational excellence. • Collaborated with internal teams to deliver exceptional customer experiences and streamline onboarding processes. • Increased customer satisfaction scores by 15% through personalized support strategies. Anterior LLC Inc Customer Support Specialist Remote, United States Aug 2023 - Feb 2024 • Managed and prioritized over 100 daily communications, achieving a 98% response rate within 24 hours. • Resolved inquiries through detailed research and escalated complex cases, contributing to a 25% increase in process efficiency. • Ensured accurate data entry for over 1,000 monthly transactions, maintaining a 99% accuracy rate. • Increased customer satisfaction scores by 15% through personalized support strategies. Bradly Executive Assistant Remote, United States Jan 2022 - Jun 2023 • Developed and maintained high-quality documents and presentations for executive meetings, completing up to 15 projects monthly. • Coordinated complex schedules for executives, managing up to 50+ calendar events weekly with a 100% accuracy rate. • Maintained and organized digital filing systems, optimizing document access time by 30% and overseeing the organization of over 1,000 documents monthly. EDUCATION Kwara State University Bachelor of Science, Public Health Nigeria 2021 CERTIfICATIONS ALX Virtual Assistant Training and Workshop Introduction to Mobile App Development SKILLS - Customer Service • CRM Tools • Professional Skills • Interpersonal Skills • Technical Skills • Communication Skills • Problem-Solving Abilities • Web Research • Empathy • Detail-Oriented • Time Management • Flexible • Tech-Savvy • Advanced English • Technical Proficiency • Initiative • Adaptability • Problem Solving