Gbenga Luke-Adetule-
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linkedin.com/in/adetule
https://gbdev.tk/
Summary
Experienced Technical Support Engineer with a demonstrated history of working in the information technology
and services industry. Skilled in tackling problems in unique ways to develop innovative solutions, Building Strong
Relationships, Customer Management, Customer-focused Service, WordPress Development, and Data Analytics.
Individual who excels in problem-solving, troubleshooting, and critical thinking, as well as meticulous attention to
detail and a methodical approach.
Experience
Wordpress Developer
Side Hustle
Oct 2021 - Present (4 months +)
- Designing and building responsive WordPress websites
- Creating the website architecture
- Implementing WordPress themes and plugins.
- Designing and managing the website back-end including database, security, and server integration.
- SEO Optimization and best practices
- Domain and Web hosting
- Conducting website performance tests.
- Troubleshooting content issues.
Projects completed:
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Personal Portfolio - (https://gbdev.tk/)
General Blog - (http://multusourceint.com)
Company Website - (https://capstone2.multusourceint.com)
Data Analyst | Frontend Developer | M365 Consultant
Freelance
Feb 2021 - Present (1 year +)
- Data Analytics with Python
- Data Visualization
- Design and development of web based Applications with the combination of HTML5 and CSS classes
with database(SQL) integration using PHP.
- Cloud deployment and management
- Data Entry and Lead Generation
- Provide Office 365 Technical support and consultancy services to several organizations
• Office 365 cloud support
• Setup and manage mail flow
• Manage and troubleshoot office 365 cloud apps
• Data Migration
• Outlook installation and configuration
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• E-mail, domain, DKIM, DMARC and SPF setup
• Server administration and configuration (Exchange servers and identity servers)
• ADFS configuration and setup
• AD connect troubleshooting
• SharePoint, online, exchange online, teams, one drive support.
Technical Support Engineer (L2) - Microsoft 365
Tek Experts
Jun 2020 - Sep 2021 (1 year 4 months)
- Deliver advanced troubleshooting and problem-solving solutions for corporate customers via phone
calls, emails, and remote tools.
- Escalate issues to dedicated teams for prompt resolution.
- Provide support for Office 365 Commerce and billing customers
- Collaborate with Subject Matter Experts (SMEs) and Microsoft Senior Escalation Engineers (SEEs)
when additional assistance is required.
- Provide quality review for complex issues and requests for the best customer experience.
- Provide troubleshooting techniques and advanced research to solve issues.
- Excellent troubleshooting skill
Data Analyst
Hash Analytic
Jan 2020 - Jun 2020 (6 months)
This internship was undertaken with the intent of learning Data Analytics on Hash Analytics platform in
conjunction with the United Nations SDGs volunteering program.
Skills Learnt:
Data Manipulation: I learnt and implemented web scrapping with python and data manipulation
techniques using numpy and pandas libraries.
Data Visualization: I learnt and implemented data visualization with Tableau and python using libraries
like seaborn, matplotlib.
Machine Learning: I learnt and implemented Machine learning algorithms like Decision Tree, K- Nearest
Neighbor for classification and regression analysis.
Project
I worked on a real life project for a company facing high employee attrition. During data exploration,
I was able to identify trends indicating what kind of employees were leaving, predict future exit in the
coming months, interpret results of my analysis by means of visualization and give recommendation to
reduce attrition rate.
Project Manager
NVO APPAREL
Mar 2013 - Jun 2020 (7 years 4 months)
Negotiated contracts with stylists and photographers to organize photo
shoots. Contributed to creative process through original ideas and inspiration.
Supervised design and production staff developing innovative designs for
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projects while managing deadlines
Information Technology Support Staff
Sterling Bank Plc
Oct 2012 - Dec 2012 (3 months)
-Installed and configured network printers, systems and scanners
-Provided secure access to network for remote users
-Scheduled upgrades and security backups of hardware and software systems.
-Guaranteed smooth running of all systems, including anti-virus software, print services and email
provision.
-Managed situations involving complex technical hardware and software problems.
IT Support
Staunch Technologies Limited
Jul 2012 - Oct 2012 (4 months)
Responsible for the setup of company systems, include any networking, troubleshooting, and
breakdown of events requiring technical support. Also handled basic online research on value added
services to include in company products and returned concise reports to my superiors!
Education
Edconnect.ng
Fullstack Developer Microdegree, Computer Programming
Jan 2021 - Dec 2021
Exposure to the underlying concepts for both front-end & back-end development. Developing full stack
applications with #JavaScript, #HTML, #CSS, #React #NodeJS, #MongoDb as well as working with
#APIs. Concepts learnt reinforced via project exercises.
Ladoke Akintola University of Technology
Bachelor's degree - B.Tech, Computer Science
2008 - 2014
Licenses & Certifications
Aviatrix Certified Engineer - Multi-Cloud Network Associate - Aviatrix-
Succeeding in DevOps - LinkedIn
ICSI | Certified Network Security Specialist (CNSS) - ICSI (International
CyberSecurity Institute), UK
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Google Cloud Certificate of Course Completion - GADS2020 - Google Developers
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Jobberman Soft-Skills Certificate - Jobberman Nigeria
Website Development (WordPress) - Side Hustle
SH-IT-
Skills
Office 365 • Front-end Development • Troubleshooting • Entrepreneurship • Data Visualization •
Customer Satisfaction • Research • Python (Programming Language) • Wordpress Development •
Technical Support
Honors & Awards
Best Graduating Student (English Language) - Air Force Secondary School, Port
Harcourt, Rivers State
Aug 2007
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