Gbadamosi Oluwasheyi

Gbadamosi Oluwasheyi Zone B Bmuko, Dutse Bwari Road, Abuja Nigeria - |-PROFILE SUMMARY I am an English and Communication graduate with expertise in proofreading, chat moderating, customer service, broadcasting, and voice acting. Experienced in providing excellent customer support, editing, broadcasting, moderating, and building customer loyalty. Skilled at multitasking while providing high-quality work. Strong attention to detail and well-developed teamwork abilities. EDUCATION Bachelor of Arts in English and Communication [Federal University Otuoke, Bayelsa] 2016 - 2021 Senior Secondary School Certificate (WAEC), [Itu Royal College], [Warri, Delta state] 2013 - 2015 First Primary School Leaving Certificate [Frovot International School], [Warri, Delta State] 2001 – 2009 PROFESSIONAL EXPERIENCE CHAT MODERATOR, [ABCONLINE] [REMOTE], [JAN 2023 – JAN 2024]  Stimulated responses from clients.  Managed the conversional flow between clients.  Ensured the client interactions adhered to the identified topics. TEACHER, [THE MINI BAMBINIS] GWARINPA, ABUJA], [FEB 2023 – DEC 2023]  Updated the classroom bulletin boards with children’s artwork.  Developed a well-managed, child-oriented learning curriculum.  Scheduled activities in response to a child’s interest. PROOFREADER, [MULTIBOOK INTERNATIONAL PUBLISHING BOOK LIMITED] [CONTRACT] [REMOTE], [MAY 2023 – JULY 2023]  Reviewed documents for grammar errors, spelling errors, and style of writing.  I ensured the text met the tone and character count outlined by company policy.  Made amendments and adjustments to documents. NATIONAL YOUTH SERVICE CORPS, [TEACHER], [DELIGHT BRAIN ACADEMY] [NEW KARU, NASARAWA], [FEB 2022 – FEB 2023]  Organized, prepared, and delivered classes using instructional materials.  Prepared the classroom, arrange the displays, and keep track of the students' attendance. VOLUNTEER, [CUSTOMER SUPPORT], [CULTURE THEATRE] [OTUOKE, BAYELSA], [JUNE 2020 – NOV 2020]  Handled the phone calls and provided the proper information to people who came for inquiries.  Assisted in creating newsletters and promotional materials.  Supported community outreach initiatives to raise awareness among youths about the platform. INTERN EDITOR, [DELTA BROADCASTING SERVICE] WARRI, DELTA STATE], [SEP 2019 – FEB 2020]  Edited online content and produced jingles.  Assisted in discovering, creating, and editing written content.  I did a promotional ad for a Loan Company. CUSTOMER SERVICE ATTENDANT, [DORINGA FOOD BAKERY] [JAN 2018 – FEB 2019], [OTUOKE, BAYELSA]  Welcoming customers and delivering positive customer service.  Taking phone orders, and handling complaints via phone and over the counter.  Packing, pricing, and weighing of acquired goods. WAITRESS, [SIM TEG CATHERING SERVICE] [WARRI, DELTA] [MAY 2015- DEC 2016]  Taking food orders.  Serving food and drinks to guests.  Deliver bills and collect payments. SKILLS - Communication - Customer Service - Interpersonal Skills - Chat Moderating - Multitasking - Team work - Exceptional Team Player - Interpersonal Relationship - Voice Acting - Proofreading CERTIFICATIONS Certificate of National Service (NYSC) [FEB 2022 – FEB 2023] REFERENCE Available upon Request.