Gazelle Praise Bandiala

GAZELLE PRAISE BANDIALA - Email Address:- Skype ID: Praise.b.cg OBJECTIVES Seeking full-time position that will utilize my outstanding communication skills and experiences. CORE COMPETENCIES Reliability Excellent Persuasive Communication Flexible and Resourceful Multi-tasking Analytical and Creative Thinking EXPERIENCES 02/2016 to (4/2017)Virtual Assistant, Silvertek Outsourcing Duties and Responsibilities:   Afortus Financial Account: Contacting leads over the telephone to generate appointments. Lead mining for business numbers or obtaining business names and numbers for potential customers from sources such as online telephone directories. Contact potential customers and arrange sales calls, Setting of appointment. Endorse the best financial insurance company the customer needs. Analyze problematic situations and occurrences and provide solutions to give customers the satisfaction they need. Maintain a deep knowledge about the industry of the company. Social Media Management John Snow Labs - Data Science: Endorse our company that offers turnkey data to data science, analytics & software teams in healthcare industry to Medical or Lab company owners. Setting of appointment. Dealing with gatekeepers to connect to the owner. Chat and SMS support – replying to customers inquiries and complaints Lexington law firm – Credit Repair: Calling customers who wants to avail a rent to own home but has a bad credit and endorse the company to fix their credit problem. Transferring potential leads to Lexington Law Firm’s agents to help customers with their credit. 05/2017 to (012/2017)Virtual Assistant Duties and Responsibilities:   Bids For Benefits: Contacting warm leads over the telephone to process their payment for the item they bid. Obtain customer information such as name, address and payment method, and record it into the system. Contacting the shipping companies for the updates of the customers’ item. Transferring and organizing customers’ details in spreadsheets. Sending email to customers for verification and confirmation of their bid for their payment and picture of their chosen item. Replying to customers’ email or inquiries. Accepting incoming calls from customers to answer and solve all their questions and concerns. 01/2018 to (12/2018)Virtual Assistant, Churchill Global Duties and Responsibilities:   Allstate Insurance: Lead mining/Lead Generation Endorse the best insurance company for their home, auto, life etc. insurance that the customer needs. Give customers a better rate and a wider coverage for their insurances. Explain products or services and answer questions from customers. Obtain customer information such as name, address and information for their home, auto and life insurance, and record it into the system Setting of appointment for customers who wants call backs. Transferring potential customers to a licensed insurance agent for faster insurance quote. Contacting previous customers in our company to have them back in our business. Contacting customers with delayed payments to keep their insurance active. Adjust sales scripts to better target the needs and interests of specific individuals. Email management DirecTv & Spectrum: Contacting leads over the telephone to generate survey calls about their TV provider. Set an appointment for potential customers to have them called back. Calling potential customers back and offer them the best TV provider Transferring customers who wants to avail the product to Directv/spectrum’s agent to process the payment. Asking basic questions to gather information and endorse the suitable TV provider for them. Maintain a deep knowledge about the product and the industry of the company. 03/2019 to (10/2019) Customer Service, Support Zebra Duties and Responsibilities: CarId.com: Accepting incoming calls from customers, solve problems about their orders and provide them the best customer service. Contacting shipping companies about the update or concerns of the customers’ item or orders. Contacting manufacturers about missing, damaged or wrong item the customer received. Contacting sales team about the customers issue about wrong item ordered/delivered. Solve problems or issues about the customers’ order. Transferring customers who wants to purchase additional orders to the Sales team to process the order. Knowledge about basic parts of cars. Give customers the satisfaction and the best services they need. 10/2019 to (12/2019)Virtual Assistant | Social Media Management Web Dev Company: Answering incoming calls from customer’s inquiring about what we can offer to lessen their monthly bills. Handling emails and SMS from customers who signed up and those who wants to sign up. Uploading customers updated bills and some information needed at the given system. Uploading customers card information for payment processes Handling chat support for customers’ inquiries. Social Media Management – Handling Facebook, LinkedIn and Gmail Accounts. Graphic Design (posters, newsletter, content design, etc.) 12/2019 to (03/2020)Virtual Assistant | Social Media Management Medstation: Handling incoming calls from customers who wants to avail skin creams and those customers who inquires about our product etc. Updating customers information into the system Process payment for customers who avails the product Gather information that was not updated in the system. Replying to customers emails and inquiries. Handling Social Media accounts such as Facebook, LinkedIn, Instagram, telegram, whatsapp and Gmail. 12/2019 to (02/2020)Virtual Assistant | Social Media Management United Street Tours Sell By SMS Social Media Handling (Facebook, Instagram, LinkedIn) Graphic Design (posters, newsletter, content design, etc.) Social Media Content creation and curation Social media engagement Data Entry, Updating Spreadsheets Lead Generation Handling emails, live Chats, SMS Weekly report 04/2018 to (08/2020)Admin Support – Virtual Assistant Real Estate Account: Handling incoming calls from customers who wants to take their continuing education requirement Assisting customers in signing up, taking their tests and going through the whole system Making sales call to introduce real estate schools that offers continuing education to specific states in the US. Email management – replying to customer inquiries, issues etc. SMS and live chat support (Gmail and Fastmail) Social Media Management – Facebook, LinkedIn, Twitter, Instagram, Pinterest, Mailchimp) Social media content creation and curation Social Media Marketing Graphic Design (posters, newsletter, content design, etc.) Padleads: Live chat support Email Management (Gmail and Fastmail) Social Media Management (Facebook, LinkedIn, Twitter, Instagram, Pinterest) EDUCATION - BA. BACHELOR OF ARTS IN ENGLISH LANGUAGE LOURDES COLLEGE