Gaynor Lewis

GAYNOR LEWIS BUSINESS SYSTEMS ANALYST Contact- Email- Address Sangre Grande, Trinidad and Tobago Professional Summary Dynamic Process Analyst with a proven track record, specializing in process optimization and data integrity through expert use of Tableau and Microsoft Office Suite. Skilled in transforming operational workflows and enhancing efficiency, demonstrated by leading successful integrations and process redesigns with adaptability and strategic project management Exceptional ability to gather complex data, identify opportunities for improvement, and implement effective solutions by presenting actionable insights to executive leadership. Skills • • • • • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Proficient in Microsoft Power BI Knowledgeable on the software development life cycle Experience with Tableau for data visualisation Knowledgeable in SharePoint • • • • Expert in requirements gathering, process documentation and standard operating procedures and reporting skills Business Process Design and Workflow Management Excellent in Process Mapping using VISIO software Skilled Project Management expert Experience Education JAN 2022 – DEC 2023 PROCESS ANALYST Sagicor Life Insurance Company, Trinidad and Tobago • Conduct comprehensive analysis and documentation of company processes, presenting findings and recommendations to executive leadership • Develop and implement standard operating procedures (SOPs) and document workflows to optimize operational efficiency and drive process improvements • Perform Tableau updates with 95% accuracy, ensuring data integrity and accurate reporting JAN 2009 BACHELOR OF BUSINESS ADMINISTRATION (BBA) IN MANAGEMENT Australian Institute of Business Administration JAN 2006 Advanced Diploma in Business Management: Management Association of Business Executives • • Manage the local website for new medical provider integration, streamlining provider management processes Lead walk-through demonstrations of proposed process changes, facilitating effective communication and implementation across teams APR 2014 – D EC 2021 UNDERWRITER Sagicor General Insurance, Trinidad and Tobago • Evaluated incoming business opportunities, assessed risk levels, and made approval or denial recommendations based on a thorough analysis of credit, income, and compliance documents • Built and maintained strong relationships with clients, lenders, and brokers, enhancing communication and collaboration • Analyzed insurance applications and loss control reports to determine risk and compliance, ensuring accuracy and adherence to regulations • Calculated renewal rates and negotiated coverage terms to maximize profitability while meeting customer needs NOV 2009 – MAR 2012 JUNIOR MANAGER / FRONT DESK NIGHT AUDITOR REX Resorts, Tobago, Trinidad and Tobago • Oversaw front desk operations, managed nightly updates to room charges, and maintained accurate financial records • Performed detailed nightly audits, generated reports and ensured the accuracy of all financial transactions • Coordinated with housekeeping and maintenance teams to ensure guest satisfaction and facility safety Certifications Microsoft Power BI certificate Sept. 2024 References References available upon request