Gayatri Kannan
Service Quality Analyst - I monitor transactions and incoming and outgoing calls of advisors.
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 44 years old
- Location:
- Thiruchirapalli, Tamilnadu, India
- Experience:
- 10 years
Other
About
I have worked as a service quality analyst for Citibank and Barclays Bank. I monitored the transactions and calls of advisors for credit cards and collections and shared timely feedback to enhance the quality of customer service rendered.I have done analysis on complaints received from customers and helped to reduce number of complaints.
