Gayathri Easwaran

Gayathri Easwaran A Dubai, UAE • --• LinkedIn Senior Product Manager (Operations) Personal Details: Indian ▪ Married Results-driven Senior Product Manager with over 9 years of experience specializing in global operations, strategic planning, and cross-functional leadership. Proven track record in driving business growth through innovative project management, achieving 25% cost reduction and 30% increase in customer satisfaction. Skilled in data-driven decision-making and process optimization, adept at scaling operations across diverse markets. Recognized for excellence in team collaboration and achieving measurable impact in fast-paced environments. Proficient in collaborating with diverse cross-functional teams and stakeholders to streamline workflow tools and processes, enhancing operational efficiency and scalability. Areas of Expertise ♦ Fast Growth Start up ♦ Brand Building & Product Launching ♦ Team Training & Development ♦ E-commerce / Shopify ♦ Warehouse Management Systems ♦ Expansion Strategy ♦ End to End Project Management ♦ Business Development & Marketing ♦ Problem Solver & Decision Maker ♦ Supply Chain Management ♦ Quality Assurance & Control ♦ Customer Experience ♦ Risk Assessment & Management ♦ Strategic planning ♦ Cost Optimization & Budget control Professional Experience SENIOR PRODUCT MANAGER | Somnos Tech Ltd - Bearaby, Dubai Mar 2018 – Jun 2024 Developed and launched the consumer core product for the brand and also handled all responsibilities of an Operations Manager for the first two years in the company. Managed end-to-end processes and project lifecycles across multiple phases to ensure seamless execution and alignment with strategic goals. Ensured product quality meets standards by conducting thorough quality checks based on AQL criteria across all categories. Guided and provided documentation to third-party testing agencies, ensuring adherence to quality standards and inspection protocols. ● Led vendor selection process, evaluating capabilities and negotiating contracts to ensure alignment with quality standards and organizational objectives. ● Managed relationships with 6 key vendors, achieving high levels of satisfaction and enhancing transparency in requirements. ● Achieved 25% cost reduction in core products through strategic negotiations and process enhancements. ● Conducted annual product certifications audit with certifying body for three consecutive years, maintaining a 95% quality success rate. ● Managed inventory levels and worked closely with operations team to ensure product availability and streamline production schedules. ● Reduced drayage costs by 17% for FCL containers in US-East Coast deliveries through strategic negotiations and logistics optimization. ● Led cross-functional teams to streamline product development and production processes, reducing time-to-market by 15%. ● Conducted weekly meetings with suppliers to maintain product standards and optimize production plans. ● Identified and mitigated potential commercial risks through thorough analysis and feasibility studies. ● Improved loading capacity by 8% and reduced errors by 40% through innovative logistics strategies. ● Generated and reviewed activity and performance reports to ensure efficient departmental functioning. ● Drove user research and feedback loops to inform iterative product development, increasing customer satisfaction scores by 30%. ● Implemented CRM strategies to ensure customer satisfaction and encourage supplier development and partnership. Page 1 | 2 PRODUCT SPECIALIST | Mummazone Medical Equip & Trading LLC, Dubai Aug 2015 – Nov 2017 Managed multiple brand portfolios (Medela, Bebitza, Seventh Generation) and ensured continuous analysis of Sales & Marketing trends and outcomes. Conducted on-site training sessions for key personnel across departments at Babyshop, Centerpoint and Zoom stores to enhance brand knowledge and stimulate customer referrals. Directed marketing initiatives, pricing structures, discount programs, and payment terms strategies. ● Fostered brand visibility and engagement by cultivating relationships with key retail customers and actively promoting products across MOH, DHA, and Private Hospitals. ● Managed marketing strategy and selling plans for three products on Souq.ae (now Amazon) Marketplace, ensuring alignment with company objectives and optimizing product visibility and sales performance. ● Developed and executed effective merchandising strategies to drive sales and profitability. ● Collaborated closely with the marketing team to ensure alignment between merchandising and promotional activities. Additional Experience Assistant Accountant / Admin – FT LLC Marina Mall, Dubai (2014 – 2015) Program Analyst – Cognizant Technology Solutions, India (2011 – 2013) Education Master of Business Administration (MBA) | University of Wollongong, Dubai, 2016 B.E. (Computer Science Engineering) | Veltech Multitech College, Anna University, Chennai, 2011 Honors & Awards ⮚ Received Employee of the Quarter 2019 at Bearaby for overperforming and taking ownership to build the core product for the brand and setup the entire production capacity in 2 different countries. ⮚ Received a "Pat on the Back" award during Cognizant Innovation Summit 2013 representing Technology Vertical and showcasing the key highlights of the BU. The team also managed to run an ideation campaign for Club Mahindra and generated 100+ ideas from the participating crowd. Page 2 | 2