K.A.D. Gayan Asanka
270/7 Deniya Road
Magammana
Homagama
Sri Lanka
Phone: -
Email:-
PERSONAL SUMMARY
I am an enthusiastic and hands-on IT professional with more than 16 years of experience A bright, talented and ambitious IT
support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum
of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software
problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and
having the ability to organize and present complex solutions clearly and accurately.
Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression.
Summary of Skills:
•
Comfortable in working independently as well as a team member
•
Excellent multitasking, problem solving and resource management skills
•
Passionate to acquire new skills and adapt them to deliver results
•
Excellent time-management and communication skills
•
Confident and patient worker with an ability to develop and maintain professional rapport with colleagues and clients
through effective communication
WORK EXPERIENCE
Brandix Lanka – Accenture Operation
System Administrator – BPO Services February 2008 - Present
Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners,
and workstations. Supporting customers using remote access technologies.
Duties:
•
•
•
•
•
•
•
•
Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base. Troubleshooting PC’s, laptops and mobile devices
Providing 1st/2nd line support to users. Administering the IT department’s policies and procedures.
Installation and support of telecommunication equipment (CISCO Phones). Maintaining a log of all problems detected
and system backups. Responsible for maintaining backups and for project work such as new builds. Working closely
with software suppliers to resolve operational issues.
Responsible for supporting: Windows XP/Windows 7/ Windows 8 / Windows 10 Office 2010, 2013 & Office 0365,
Windows Server Versions, VMware ESXi 6, Ms Lync Client side, Apple Mac Os (Mac Client & Server), iPhones,
Active Directory Management Backup products (Veeam Backup), CISCO phone systems & Video, SysAid
helpdesk ticketing system, HID Access control system, DNS/DHCP, TCP/IP, Ethernet, and wireless routers
(Meraki) management.
Supporting & Access management Tier 3 certify Data Center.
Honeywell IP CCTV management.
Google Apps, Drop Box, OneDrive for business & one drive & iCloud working experience.
❖ System Engineer - From August 2006 to January 2008
Ecode Lanka Software (Pvt) Ltd. At Colombo 04
(Member of the AEXIS Group of Companies / Europe)
❖ Head of Technical Team - From January 2004 to July 2006 (residential + office customers)
IPS Computer Division (E.A.P. Group of Company), Maradana.
❖ Head of Technical - From February 2001 to December 2003 (residential + office customers)
Union Computer Systems - Siddamulla.
Professional Education:
➢ Bsc (Hons) Computing – Teesside University UK
➢ Member of BCS – The Chartered Institute for IT -)
➢ Attended CISCO training CCNAX- CISCO Interconnecting Cisco network devices: Accelerated
conducted by Global Knowledge - India.
➢ VMWare Certified Professional 6 - Data Center Virtualization. (VCP 6.0 & 5.5)
➢ Attended CISCO training ARCH - Designing Cisco Network Service Architectures conducted by
Training Partners Pvt Ltd – Singapore.
➢ Attended Administering Windows Server 2012 (20411D) conducted by Tech One Learning
– Colombo 03
➢ MS MCTS 70-680 (TS: Windows 7, Configuring)
➢ MS MCTS 70-642 (TS: Windows Server 2008 Network Infrastructure, Configuring)
➢ Diploma in Network Administration Windows Server2003 & MS Mail Exchange Server 2003
conducted by Turnkey IT Training.
➢ Network Administration Windows Advance Server 2000 conducted by OpernArc
Computer School Ltd.
➢ Diploma in Linux System & Network Administration conducted by Turnkey IT Training.
➢ Graphic Designing course conducted by Wijeya Graphics (Pvt) Ltd training with Apple
Computers.
➢ Desktop Publishing conducted by Laksily Institute of Vocational Training.
➢ Computer Hardware Engineering Course conducted by Raytronics Computer Systems (Pvt) Ltd.
➢ Electronic Engineering Technology conducted by Technological Engineering Centre, Bambalapitiya.
➢ Followed a course of Power Electrical conducted by Ministry of Education & Higher
Education (Non-Formal Education) with working experience of one year.
Personal details
Driving License
Health
Date of Birth
Nationality
Education
Full/Clean
Excellent; non-smoker-
Sri Lankan
G.C.E. Advance Level Examination in Science Stream – 1997
G.C.E. Ordinary Level Examination - 1994
Interests and activities
•
•
•
An active member of the POSITIVE THINKING & THE SCIENCE OF MIND club in Kurunegala.
Reading, Swimming, Traveling & hiking.
I am working as a Free Lancer on the Upwork (see my profile )
REFERENCES,
Mr. Harendra Francisco,
IT Manager – BPO Services.
Brandix – Accenture Division,
No. 21, Temple Road,
Ekala, Ja-Ela,
Tel: - Ext: 1192
Mobile: -
Email:-
Mr. Prabakran F. Xavier,
IT Manager,
Ecode Lanka Software (Pvt) Ltd,
Meewella building,
No. 329, Galle Road,
Colombo 04
Tel: -
Mobile: -
Email:-
