Gay Lumacad Marfe

Gay L. Marfe Email:-skype: live:gjee78 CAREER OBJECTIVE: development. -thinking company. WORK EXPERIENCE: Parts Manager White Eagle Tech - TV Repairs Remote Job ( Part time) March 2020- Present - Make inbound and outbound calls Coordinate with insurance company Process Orders and Return of parts Tools: Microsoft 365 8x8 (voip) Field Nation Service Fusion Service Power Service Bench Teams Knowledge in Canva, Wordpress Service Analyst 1 - Citibank (CBPS) Citi Towers Bonifacio Global Taguig City August 2013 – November 21, 2019 tions. -ups and request approval via email. Customer Service Representative - Convergys Northgate Alabang, Muntinlupa City (September 2012 - August 2013) ervice perform basic trouble shooting. eir online access. Consumer Document Specialist 1 - JP Morgan Chase Bank & Co. –Retail Financial Services 17/F Net Plaza Bldg. Zamora Circle, Fort Bonifacio Taguig City (November 5, 2009- August 2012) k end job responsibilities. Tasks/ Responsibilities Verification of employment - Inbound/ Outbound call Requesting and checking home insurance policy-Inbound/Outbound call Requesting and checking flood insurance policy-Inbound/Outbound call New Loan Review and Generating flood cert - Back office work Customer Service Representative - Teletech, Telecom Account Bldg. F, SM Offices Bay Blvd., Pasay City, Philippines (August 2009 – Nov. 2009) Customer Service Consultant - Teletech, Telecom Account Bldg. F, SM Offices Bay Blvd., Pasay City, Philippines (March 2008 - August 2009) Trained with different LOB (line of business) – Unlinking Skilled and trained for 58 work processes LOB. Inbound/Outbound - Collection Specialist/CSR - TELETECH, Banking and Finance Bldg. F, SM Offices Bay Blvd Pasay City, Philippines (April 2005 – April 2007) payments over the phone through check Professional Medical Representative - ABBOTT Laboratories EDSA Mandaluyong City, Philippines May 2002- August 2002 amples and give away Account Manager - American Technologies Incorporated Mobile Solution Group, Fujitsu Lifebook San Juan Metro Manila, Philippines (August 2001 - April 2002) Telemarketer - American Technologies Incorporated Mobile Solution Group, Fujitsu Lifebook San Juan Metro Manila, Philippines March 2001 - August 2001 quotation to clients Marketing Assistant - Lynjucons Emerald Ave., Ortigas April 2000 - February 2001 Account Manager - SkyCable, Production Department San Juan Dumaguete City, Philippines EDUCATIONAL BACKGROUND: Post-Graduate: [Undergraduate] Bachelor of Laws University of Northeastern Philippines – Iriga City, Philippines June 2012 – March 2014 College:Bachelor of Communication Arts, major in Speech and Theater Arts Bicol University, Legaspi City, Philippines Institute of Communication and Cultural Studies Deans Lister, QPA of 1.5 (scale of 1.0) Outstanding student, Leadership Awards March 1999 COLLEGE ACTIVITIES AND AWARDS -1998 -1997 -1999 -1999 rsity,- - STRENGTHS: -on experience -motivation with highly objective and result driven mindset. loans. REFERENCES– Available upon request.