Gavin Yuipco

Profile Carlos Gavin Lynus Yuipco ADMINISTRATIV E ASSISTANT Details Canlanipa Homes, Surigao, 8400, Philippines -- Skills Customer Service Ability to Multitask Time Management Adaptability Computer Skills Microsoft Office Communication Skills Fast Learner Analytical Thinking Detail Oriented As an experienced administrative assistant, I possess a strong skill set in providing efficient and organized support to and teams. With excellent communication, problem-solving, and multitasking abilities, I have a high computer skill and the ability to manage daily operations and ensuring a smooth workflow. I am highly proficient in various office software and possess a keen eye for detail, allowing me to deliver accurate and high-quality work consistently. I am known for my professionalism, discretion, and ability to handle sensitive information with confidentiality. Employment History Chat Sales Specialist at STM DECEMBER 2023 — JANUARY 2025 1. Customer Engagement, interacting and delivering outstanding customer service with potential and existing customers via live chat, email, and sometimes social media. 2. Sales Conversion, understanding customer needs, recommending products, and persuading customers to make a purchase. 3. Product Knowledge, maintaining deep knowledge of the company’s offerings to answer questions and resolve concerns. 4. Cultivate and maintain relationships with clients through personalized communication. Administrative Assistant at National Housing Authority, Surigao JANUARY 2022 — NOVEMBER 2023 1. Administrative support, assisting with general administrative tasks such as payroll processing, answering phone calls, responding to emails, organizing and maintaining files, records, and documents. 2. Data entry, accurately entering and updating data in various systems or databases. 3. Record keeping, managing and maintaining records, updating spreadsheets, reports, or databases, and ensuring they are properly filed, archived, and easily retrievable. 4. Inventory management, assisting with inventory control by monitoring stock, conducting periodic inventory checks, coordinating with suppliers, and processing purchase orders or invoices. Service/Sales Associate at Asia United Bank, Surigao City NOV EMB ER 2019 — D ECEMB ER 2021 1. Cash handling, accepting deposits, withdrawals, and payments from customers. Counting and verifying cash and checks accurately. 2. Customer service, assisting customers with various banking transactions, inquiries, and account services. Resolving customer complaints or issues in a professional and friendly manner. 3. Account management, opening new accounts, including checking, savings, and time deposits. Assisting customers with account inquiries and updating account information. Explaining account features, fees, and terms to customers. 4. Compliance and security, adhering to bank policies and procedures, to ensure the security and confidentiality of customer information. Following strict security protocols to prevent fraud, identity theft, and money laundering. Education Bachelor of Science in Business Administration, Saint Paul University Surigao, Surigao 2015 — 2019 Outstanding Student Athlete High School Education, Saint Paul University Surigao, Surigao 2011 — 2015 Outstanding Student Athlete