Gavin Hendriks

GAVIN HENDRIKS Agile Project Management / Operations / Ecommerce / Customer service E - / WhatsApp: - -q https://www.linkedin.com/in/gavin-hendriks/ s MBTI: INTJ-A EXPERIENCE SUMMARY Agile Project Manager, Operations & Customer Service Manager Video Game Publisher 11/2023 - 06/2025 Remote / USA • Agile Project Management: Overseeing cross-functional teams across project lifecycles, managing resource allocation, and successful iteration/deployment. • Operations: Working closely with C-level to achieve key outcomes as well as general management. • Customer Service Management: Managing the customer service team, handling backlogs, tool migrations, and coaching/training. • Service region: AMER / EMEA / APAC • Dynamic and client-focused professional, experienced at leading high-performing teams, streamlining operations and scaling. Passionate advocate of continuous improvement (Kaizen) MANAGEMENT STYLE  • Results-Oriented and Pragmatic • Strategic and Analytical • Empowering and Supportive Operations & Ecommerce Manager Contractual Manufacturer of Consumer Technologies 11/2023 - 05/2024 Onsite / ZA • Ecommerce management: Overseeing the successful launch, development and management of the Ecommerce department. (Marketing, Development, Deployment & Logistics) • Operations Management: Leading an operations team consisting of managers and their teams. (Large scale) • Contracting teams and service providers: Maintaining providers and contracting teams. • Service region: EMEA Collaborative, Transformational, Lean INDUSTRY EXPERTISE Project management Operations management Ecommerce management Operations Specialist Cocoroco B.V 08/2022 - 07/2023 Remote / EU Customer Service Management • HR Operations: Managing the hiring life cycle, as well as client/hire coaching. • Service region: EMEA Technical Customer Service Specialist International Audio Company / 5CA Project 02/2021 - 03/2022 TOOLS F Project management < E-commerce / Marketing j Customer service w Microsoft Suite P AI & Automation h Design & Development  Team Communication Remote / EU • Customer Service: Technical product and SaaS specialist for different regions. • Service Region: AMER, EMEA, APAC SaaS Customer Service Specialist International Gaming/Software Company / 5CA Project 06/2020 - 11/2020 Remote / EU • Customer Service: SaaS specialist for different regions. • Service Region: AMER, EMEA, APAC C&I Quality Control Inspector Siemens Medupi Power Station 02/2019 - 10/2019 ZA • Quality Control: Facilitating inspections of installations with the client. • Management: Overseeing a cross-functional field/office team. Logistics Operations Fleet Member North American Midway Entertainment 02/2017 - 11/2018 USA • Logistics: Commercial vehicle operator with specialty license • Logistics Support: Route planning assistance and team management Network Support Team Lead Wireless internet Service Provider 11/2016 - 01/2017 ZA • Team Leader: Led a team of network installations technicians. (6 Members). • Network Support: Responding to outages/expansions, tending to high sights. Jira, Asana, Todoist, Microsoft Planner, Click Up, Notion Frameworks: Lean Six Sigma, Agile, PMP, Kanban, Scrum Shopify, Merchant Centre, SendInBlue, Mail Chimp, Figma, Canva, Adobe Suite. Zendesk, Zoho Desk, Freshdesk, Helpshift, HubSpot, Intercom, Klaus Word, Excel, SharePoint, Teams, OneNote, Outlook, Planner, Visio, and PowerBI Open AI, Anthropic, Cursor, Grok and other frameworks, Microsoft Power Automate, Zapier Figma, Canva, Adobe Suite, Flutter Flow, Android Studio, Visual Studio, Supabase, Firebase Slack, Teams