Gautam Gaami
Customer Service Associate
Address Indore, MP 452001
LinkedIn https://www.linkedin.com/in/gautam-
Phone-
gaami-88242b192
E-mail-
Knowledgeable and dedicated customer service professional with extensive experience in
Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in
establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to
company success. Specialize in quality, speed and process optimization. Articulate, energetic and
results-oriented with exemplary passion for developing relationships, cultivating partnerships and
growing businesses.
Skills
Project Management
Search Engine Optimization
Interpersonal Communication
Adaptability
Issue Research
Self Motivation
Multitasking
Interpersonal Skills
Relationship Building
Analytical Thinking
Written Communication
SEO proficiency
Work History
Feb 2024 -
Freelancer
Current
Freelancer, Indore (Remote)
Enhanced client satisfaction by delivering high-quality work within
deadlines.
Developed customized solutions to address unique client needs, resulting in
repeat business and referrals.
Implemented schema markup and structured data enhancements,
increasing visibility in rich snippets and boosting click-through rates from
SERPs.
Improved website rankings by conducting keyword research and
implementing on-page optimization techniques.
Optimized local search presence by creating and managing Google My
Business listings, driving increased foot traffic for brick-and-mortar locations.
Increased organic traffic for multiple clients through strategic link building
and content marketing efforts.
Expanded professional network through attending industry events and
engaging in online communities.
Adapted quickly to changing project requirements, demonstrating
flexibility and adaptability under pressure.
Nov 2021 -
Teammate (Voice & Non-Voice)
Jul 2023
TaskUs, Indore
Maintained customer satisfaction with forward-thinking strategies focused
on addressing customer needs and resolving concerns
Cultivated customer loyalty, promoted repeat business, and improved
sales
Collected customer feedback and made process changes to exceed
customer satisfaction goals
Responded to customer requests for products, services, and company
information
Developed community reputation through commitment to customer
satisfaction and strong client relationships.
Proven ability to learn quickly and adapt to new situations.
Strengthened communication skills through regular interactions with others.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and
make decisions.
Sep 2019 -
Medical Records Assistant (Voice)
Sep 2021
Enoah Isolution India pvt Ltd, Indore
Processed medical records requests from outside providers according to
facility, state, and federal law
Documented patient condition and treatment, coding medical claims for
hospital and nursing facilities
Reviewed charts and flagged incomplete or inaccurate information
Maintained patient records in compliance with security regulations
Maintained patient confidence by keeping patient records information
confidential
Gathered patient information by collecting demographic information from
a variety of sources.
Education
Jun 2017 -
High School Diploma
May 2018
New Daily Hr. Sec. School - Indore
Jun 2014 -
Secondary School Certificate
May 2015
Shri Sai Academy - Mhow
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certifications
Jul 2023
Options Trading Strategies In Python Primer
Feb 2024
ThoughtWin - A CMMI Level 3 Company logo Advance Python training
program
Mar 2024
EPAT®- Certificate of Excellence
