Gauri Gite

GAURI GITE Retail & Brand Management Dedicated individual with 6 years of total experience in brand management and customer satisfaction. Skilled in leading teams to achieve operational excellence and driving sales through strategic analysis. Proven ability to multitask, solve problems efficiently & utilize Microsoft Office for streamlined operations. Contact Experience +91 -- Assistant Manager www.linkedin.co/in/gaurigite Hunkemoller- Reliance Brands Ltd Pune, India Education PGDM in Retail Management Dec 2023 - Oct 2024 Led a team to achieve targets and deliver excellent customer service. Oversaw daily operations and ensured the smooth functioning of the department. Analyzed sales trends and developed strategies to drive sales. Managed inventory and implemented visual merchandising techniques to enchance the customer experience Symbiosis University- Customer Relations Executive Bachelor of Fashion Design School of Fashion Technology- 12th HSC MIT Junior college of Science- 10th SSC Symbiosis Secondary School- Loop Health Dec 2021 - March 2023 Managed customer relations on ongoing basis to maximize customer retention Built client relationships by responding to inquiries, identifying and assessing client’s needs, resolving problems and following up with potential and existing clients Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally. Optimized CRM software usage for better tracking of interactions between customers and company representatives Skills Organized Communication Teamwork Meeting deadlines Critical thinking Language English : Fluent Marathi: Native Hindi : Fluent German : Elementary Italian : A1 level Customer Support Head Reliance Retail Ltd May 2020 - Dec 2021 Encouraged creativity and innovation to develop new solutions to complex problems Analyzed data and evaluated survey feedback to identify areas of improvement Handled customers complaints calmly and professionally, resolving customer issues in a timely manner Coordinated cross-functional teams to address complex issues impacting the overall customer journey holistically Handled the complaints which were raised on National Consumer Helpline & helped the customers with the satisfactory resolutions Fashion consultant Steve Madden- Reliance Brands Ltd Feb 2018 - Feb 2020 Looked after the sales of Steve Madden brand in Pune area. Implemented visual merchandising of the store as per the new collection Managed the inventory and helped with the inward & outward for the same Looked after the store operations and worked on the daily & weekly sales reports Handled customer queries and ensured to deliver the products Handled the Omni-channel of the brand Design intern Ka-Sha by Karishma Shahani Khan Aug 2017 - Nov 2017 3 months of internship at sustainable fashion studio. Handled all the studio chores- design process, fabric run down, tie and dye techniques & hand-embroidery, production and merchandising