Gaurav Tugnayat

 Gaurav Tugnayat Pune City Dutta Mandir road, wakad, Pune, IND Skype ID: cid.75ac8374fbac7014 Enthusiastic and tech-savvy Virtual Assistant. Handled customer emails, calls and helping with presentations. I also worked on MS Excel with creating Pivot tables and all the calculations related work on it. With experience in customer service and Virtual Assistant for 5+ years collectively. Willing to be trained and seeking to learn new skills essential for career growth. Age:31 Citizenship:India Status:Married Height:5’8” Weight:70 Kg Complexion:Fair Hours Available:Flexible Desired Salary:$5 per hour College: High School: Elementary: 2011Bachelor of Computer Application DNC College, Nagpur City 2007SPM College Wani City 2005Lions Convent school Wani City May 2015 - February 2021Virtual Assistant + Presentation Designer + Customer Care Executive + Sales Executive WNS Global Services, Pune City I was responsible for designing presentation, maintaining excel workbook by creating Pivot table and other calculations and bar charts for internal metrics. Talking to UK customer for insurance claim settlement and pitching for our products and services to customer and also making outbound calls for setting appointment with our sales team. All the work was target based and I was awarded excellent sales representative for 3 consecutive quarter. Also worked as Virtual Assistant for 1.5 years for my project VP. Responsible for handling the phone calls, scheduling the appointment, marking the calendar and arranging the meetings as per the available schedule, handling social media account such as Linked In, Facebook, and Twitter. This role was included in my working hours with my Inbound calling. Worked in outbound calling in the same company for Insurance product sales. My responsibilities include but not limited to: 1. Calling Customer and pitching for the Products. 2. Collecting data of interested customer from Inbound team. 3. Forwarding the customer profile to the ground sales team for personal visit. 4. Follow up with the customer 5. Taking feedback from customer once the product is sold.