Gaurav Srivastava

CURRICULUM VITAE GAURAV SRIVASTAVA E-mail:-Phone:- Carrier Objective As a Graduate, diligent and sincere, looking for an opening in a fast paced, growth oriented organization, to carve out a responsible position in fields having financial inclination where I can utilize my skills and concurrently develop new ones. Professional Qualification & Technical Skills Office Tools: MS-OFFICE, Word, Excel, PowerPoint  Operating system: Windows 7, Windows 8, XP, Vista Organizational Experience Tata Indicom Working as DSO (Distributor Sales Operator) from year 2007 to 2010. We have to make retailer for Tata Indicom Mobiles and new connections. Handling customer’s queries on hardware issues and forwarding to appropriate team for solution. Managing team members of 60 persons on Sales. Meeting the sales target before time. Proper contact with Distributors and retailers. Giving new ideas to make new customers to Team members. Genpact Working as a Senior Process associate in GENPACT, Gurgaon since January 2011. Current Role Working with in Genworth financial, process of Genpact. Provide service to customer of our client like address change, Name change and beneficiary change. We process the request for Policy cancel as per customer and Premium calculation after certain period if they want to change the plan in policy. We process the request of changing their beneficiary and EFT information where they get there benefits to their bank account. Change of product category with immediate service to get benefit. Scheduled times for each service to be completed Processing agents on boarding in LTC , Life and FI (Financial Institutions) Independently handling a very critical appointment and Commission coding channel LTC (Long Term Care). Coding new business policy of both LTC and Life. Solving licensing error in order to correct commission to be paid to agent. Maintaining Agent data in agent database system designed by company which includes agent personal information, license and appointment information. Regular interaction with customer to work on process improvement and business development. Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery Prepare and handling critical MIS reports / Weekly reviews/Dashboards Participate in weekly Customer Calls for Dashboards and Escalations Mentoring the new hires to make their learning curve smoother. Do Audit of team members and give them Feedback. MIS Reporting Managing the Quarterly, Monthly, Weekly & Daily Report creation through in-depth analysis and producing actionable information. Identifying flaws in reports; spotting out potential report enhancements.  Strength Ability to understand the process no matter how complex and detailed it is. Always on the lookout for ways on improving the process. Hard working, Time Management, Learning Capabilities, Team spirit and having patience of working under pressure. Pleasing personality & tactful knowledge. Possess strong ability to quickly adapt to new applications and platforms. Able to work on own initiative. Honesty, sincerity and a humane approach while dealing with people. Educational Qualification B.A: Allahabad University (2004) Intermediate: Public inter college (2001)                Matriculation: UP Sainik School (1999) Personal Details Date of Birth: 25/06/1984 Fathers Name: Shri Ravi Prakash Srivastava Address: Naveen Gauri, Sarojini nagar, Lucknow Languages Known: Hindi & English Location Preference: Lucknow I, hereby declare, that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above. Gaurav Srivastava