Gaurav Shashi Dhiver

 SUMMARY To build a long- term career in Logistics, Shipping, Administration, Coordination and Operations that offers professional growth and continuous learning opportunities. HIGHLIGHTS Ability to effectively interact with members at all levels of the organization. Flexible to different kinds of work environment. Willingness to learn and work hard. Adaptive team player Customer service-oriented Computer proficiency. AC ACCOMPLISHMENTS Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Boosted customer satisfaction ratings. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Awarded the "Team Award" at DHL LOGISTIC in April, 2019 & June, 2019. Awarded with “Customer Service Award” for Month of June 2019. WORK EXPERIENCE 12/2019 TO CurrentExport Co-ordinator EAGLE TRANS SHIPPING AND LOGISTICS － MUMBAI, MAHARASHTRA Customer submit S/I by using various platform i.e. Web / EDI / GTI / INTRA Data updated along with correction based on customer's request & get posted through Web site Online VGM filing for various shipping line eg. Hapag,MSC,Cma-Cgm. Usa custom AES filing for export doc. Handling more than 25 customers for all USA Export shipments. Create invoices for updated BLs where rates are in place subsequently same has auto posted through web site. Customer makes the payment through Wired,NEFT/RTGS & approached BL counter along with supporting Docs. After sailing the vessel & receiving On board confirmation, Final Print get prepare & arranged for Signing. In case of any additional & Detention charges, invoice duly raised to customer. After receiving the payment & system duly receipted, OBL handed over the customer. Issue OBLs to Credit customers w/out collecting payment based on the credit period approved through system. Based on switcher's request & 1st leg OBL duly surrendered along with Switch BL charges, release 3rd Country BLs coordinating with Origin office. 09/2017 TO 12/2019Senior Process Associate DHL LOGISTIC PVT. LTD. － MUMBAI, MAHARASHTRA Responsible for Road freight for European countries – Documentation process. Handling key clients Generating Weekly reports. Arrange details of shipments with forwarders, carriers as necessary for exports. Ensure that all documentation meets export regulations. Transacting of daily shipments and following SOP’s. Responsible to check cargo dimension at unloading terminal. 02/2016 to 09/2017JR. EXECUTIVE MITSUI OSK. LINES－ MUMBAI, MAHARASHTRA Worked for MOL (Documentation Centre) as an Export Documentation Executive. Handling Various Export related Tasks as follows:- B/L Manifestation and Creating House B/Ls (NVOCC) . Freighting of B/Ls as per service Contract of the Customers. Corrections/Amendments as per Origin Office/Customer requirements. Updating Booking Records with continuous coordination with operations department and timely updation (Container type, Commodity code, service contract, Container Movement etc., Etc.) Rollovers of B/Ls as per Tentative Vessel Schedules. Closing of Vessels Before ETD (Port wise). Filing Vessels with Customs of Entry Summary Declarations (ENS) Europe Customs. Advance Filing Rules (AFR )Japan. CAMS (China) Making a Bill of lading. Invoicing Export General Manifest To ensure all bookings taken by customer are duly processed thereby facilitating loading of containers & thereafter release of Bills of lading to the customers. Co-ordination with Customer care department, order handling, Audit & Supports desks and solve the query. Manifestation of Bill of Lading (Shipping Document) on the Arrival of the Shipping Instruction from Shipper, which comes through E.D.I (Electronic Data Interface), E-mail and fax. 06/2013 to 08/2015ASSOCIATE STERLING BACKCHECK － MUMBAI, MAHARASHTRA Responsible USA Criminal Verification process. Responsible for SODB Check with black listed applicants Responsible for send weekly reports to supervisor. Responsible for managing work to distribute among all team members and solve query related to process. EDUCATION 2012BACHELOR IN MANAGEMENT STUDIES: MUMBAI UNIVERSITY MUMBAI, MAHARASHTRA, INDIA Secured 64% Place: KALYAN Date: (GAURAV S DHIVER)