Gaudioso Pagulong Jr

GAUDY PAGULONG Customer Service Champion PROFILE Customer Support Associate with 10+ years of experience supporting managers and executives in fast-paced environments. Skilled in client relations, email and chat handling, phone support, and administrative tasks. Strong communication skills, both phone and digital. EDUCATION Negros Oriental High School 1991 - 1995 I was the third-ranked student in my high school class of 1995. Silliman University – Bachelor of Science in Civil Engineering 1995 - 1999 I got a 3.4 in Chemistry! WORK EXPERIENCE Uproot Clean - Customer Service Support December 2022 – August 2024 • • • CONTACT PHONE: - LinkedIn Profile: linkedin.com/in/gaudy-p11a708157 EMAIL:- HOBBIES Playing music for the kingdom Basketball not like a pro Cooking Gordon Ramsey style Editing videos and music • Handles emails from customers through Gorgias and ReAmaze Answers customer inquiries through email Respond to comments on Facebook, Instagram, and TikTok through META Shopify order management (Update ordered items, returns, and refunds) IdeaCo Ph - Community Service and Account Manager Aug 2020 – July 2022 • • • Handles chat through Shopee and Lazada platform Answers customer inquiry through chat Customer retention Lookbookstore OnlineFashion - Customer Service Specialist JULY 2015 - FEB 2020 • • • • • • • Confirms with Logistics Inventory Email handling Chat and Call handling Handles Refund and Exchange Handling Instragram post and DMs Customer retention expert Uses Shopify and Zendesk EBAY Customer Service Representative EPERFORMAX Contact Centers Cebu NOV 2011- June 2015 • Buyer - Seller Protection Escalations specialist • Handles Customer Billing and Fraud • Decision – maker • Responsible for Customer Retention SKILLS 1. 2. 3. 4. 5. Effective Communication Problem-Solving Empathy Product Knowledge Patience