BLOCK 1 LOT 14 UNIT-C, HOMEPOINT VILLAGE 2 PH B, ANGONO RIZAL
PHONE- • E-MAIL-
GAUDIOSO LITO C. BUEN, JR.
OBJECTIVE
Enhancement of skills for future development and personal growth.
SKILLS
Has knowledge in a number of programming languages such as C, C++, Visual
C++ version 5, SQL, other web related languages such as HTML.
Has knowledge in stock investing through an online brokerage, studies Forex
trading through the use of MT4 platform using certain techniques learned.
Has fair interests in playing music, chess, web research, and still studying some web
development and content management tools such as wordpress.
EMPLOYMENT STINT ( UP TO LATEST )
QUIKSCRIBE - TECHNICAL SUPPORT FOR CUSTOMER CALLS
(June 2018 up to present)
•
Assists customers with technical issues over the phone, email
•
Supports the installation, Antivirus exclusions, and troubleshooting the
software for fixes on issues.
•
Perform remote sessions using Teamviewer and Anydesk for customers
who needs more technical assistance and education of use for the
software.
•
Does some web design and maintenance using Wordpress with
WooCommerce on avail times.
MICROSOFT 365 IT ADMIN SUPPORT
(April 2018 up to August 2018)
•
Receive cases through a ticketing system and call customers giving
solutions based on issues related to Office 365 as is stated on ticket.
•
Send email to some customers who needed assistance but does not have
much time talking on the phone.
•
Perform remote session using LogMeIn Rescue for customers who
needed additional help with software navigation.
TELUS COMPASS – APPLICATION DEVELOPMENT ANALYST
(November 2014 up to April 2018)
•
Check profile provisioning for certain errors and misconstructs through
the usage of proper tools to support fiber optic clients.
•
Uses SQL related queries to correct improper builds on provisioned
profiles in the system.
TELUS NFS - PDR ANALYST (PRE-DISPATCH RESOLUTION)
(May 2012 - November 2014)
•
Give troubleshooting recommendations on lynx tickets for field
technicians to do.
•
Does client callbacks for possible dispatch cancellation through
troubleshooting with TELUS High Speed and TV customers.
TELUS NFS(NATIONAL FIELD SUPPORT) – NETWORK SUPPORT
ANALYST
(April 2010 – May 2012)
•
Receives incoming calls from Field Technicians, and give timely
resolution to client issues regarding their TV and Internet.
TELUS ASSURE ADSL – LEVEL 3 TECH (FLOOR COACH)
(March 2008 – April 2010)
•
Gives live assistance to ADSL Front line tech support agents
•
Takes in escalation calls from clients.
•
Does follow up calls to clients to ensure customer satisfaction.
TELUS ASSURE ADSL – TECHNICAL SUPPORT REPRESENTATIVE
(October 2006 – March 2008)
•
Receives incoming calls from Telus Residential clients in resolving issues
with their Telus HSIA Account, which includes internet, email, webspace,
security, and dialup.
EDUCATION
March 2005
AMA Computer University
Parañaque City
Bachelor of Science in Computer Science
CERTIFICATES
September 2016 ITIL Foundation Certificate in IT Service Management
