Gaudencio C

CAREER SUMMARY GAUDENCIO CABUDOL SOCIAL MEDIA MANAGER / CUSTOMER SERVICE REP Pharmacy Tech/Adherence and Monitoring Officer OPTUM GLOBAL SOLUTIONS NOV 20, 2019 - TO JUN 30, 2021 - Reviewed Prior Authorization requests (either through incoming faxes, or inbound calls) to make a PA determination based on clinical guidelines. - Recognized, interpreted, and evaluated inconsistencies, discrepancies and inaccuracies in the prescription data or records and appropriately alerted and/or query the responsible party and supervisor. Customer Service Associate AMAZON OPERATIONS SERVICES PHILIPPINES, INC. SEP 17, 2018 - MAR 08, 2019 PERSONAL DETAILS I am a Customer Service Rep and a Social Media Manager seeking a full-time position related to marketing communications. I want to work in a place that will improve my skills. - Managed customer concerns through live chat or inbound calls with the objective of maintaining positive customer relationships with an organization. Benefits and Eligibility Coordinator CONDUENT BUSINESS SERVICES PHILIPINES, INC. OCT 23,2016 - FEB 09, 2018 - Verified the patient’s eligibility and benefits of medical insurance coverage. TECHNICAL SKILLS general virtual assistant social media management web research photo editing using canva Trello / Slack management teams management google drive management CERTIFICATES Pharmacy Benefits Management Certified Technician (PBMCT) Facebook Ads freelancing Social Media Management How To Become a Virtual Assistant Home-Based Connect (June 2021) CONTACT INFORMATION Cell: - E-mail:-LinkedIn: https://www.linkedin.com/in/gaudencio-c2a931118b/ Chat Specialist TELETECH CUSTOMER CARE MANAGEMENT PHILS. OCT 7, 2015 - OCT 11, 2016 - Prompted chat and email response to customers. Documented each customer's question or problem as well as the resulting answer or solution. Developed customer service solutions. Maintained service level. Quality Audit FEEDER APPAREL CORPORATION FEB 1, 2014 - JUL 15, 2014 - Responsible for analyzing quality reports and prepare improvement plans. Ensuring the right quality of the outward garment by conducting quality audits in the manufacturing process. PREVIOUS EDUCATION Consolacion Community College BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT Attended 2010 - 2012