Gary Poirier

To whom it may concern, While in the role of department manager for IBM System Operations (/NA SMO) at 100 Gough Rd. in Markham, Ontario, Gary Poirier was under my supervision and reported to me for approximately 7 years from April 21, 2008 through April 10, 2015. Throughout this time, I found Gary to be a continually solid performer dedicated to quality and excellence in his work responsibilities, while exhibiting an exemplary and conscientious work ethic. Gary is eager to learn new skills when needed, or through his own initiative. He is very willing to seek and explore new avenues of efficiency towards the achievement of department and corporate objectives. Gary was a solid team player for our department throughout his tenure with me, as demonstrated through his ability to drive numerous meaningful resolutions to staff issues, including those of his second-level support colleagues. To that end, he collaborated well within the team and exhibited friendly, but effective, written and verbal communication skills that supported all aspects of his dayto-day activities. Entrusted to a key client-facing role with some of IBM’s largest third-party corporate customers, Gary routinely provided outstanding 24/7 support as System Operations communication liaison and acted as the first point of contact for client concerns, procedure changes, participation in upgrades and other key projects; along with the support and development of process improvements. I received a number of favorable written compliments over the years from customers about Gary’s excellent contributions. During my absences, Gary was counted upon to speak effectively and with authority in his supervisory role in regards to management issues that arose, or in a timely manner as required to fulfill my daily duties. Gary received among the highest performance evaluation results in our department each year, and was listed as an above-average or top contributor. He was also formally recognized many times outside the normal review process, for his exceptional ‘customer-first’ leadership and performance skills, in regards to a variety of high profile IBM or client driven projects. I would certainly recommend Gary to any company looking for a reliable, friendly, and motivated team-player. Sincerely, Dan Gorski