Gary Poirier

• Virtual and Business Support Admin: Schedules management, email and other correspondence development and administration, exceptional English writing and proofreading skills, Microsoft Office suite proficiency, data entry and transcription capabilities, project management leadership and participation.

• Reports Development & Preparation: Research and documentation of a variety of different types of information, including but not limited to... performance measurement and other statistics, basic sales leads information, sales figures and projections, staff attendance records, etc.

• Customer Service: Email and chat management, order taking, answering service, incoming /outgoing call-centre activities, other customer service activities as required, etc.

• Database Admin: Experience with or educated in... Lotus Notes Staff Scheduling and related databases, SharePoint document management, administration of numerous other internal corporate database tools, including a developed capability to learn and manage new software.

• Market Research: Including but not limited to...

1. Telephone research interviewing and data collection on numerous subjects related to political polls, government planning, education, or union issues, product and customer satisfaction, etc.
2. Telephone research interviewer monitoring and feedback regarding staff performance improvement opportunities.
3. Telephone research projects input into possible issues or script improvement opportunities.

• Batch and Application Processing: Highly experienced in...

1. 7/24 monitoring and alert situations management and recovery regarding information technology batch job scheduling, other platform monitoring tools and manual file transfer activities. Technical support and /or management escalation, conferencing activities, and high severity issues log maintenance.
2. Problem and change ticket creation or approvals, scheduled checklist activities, job documentation maintenance, customer and operator turnover report generation, etc.
3. Lead or participate in small projects, customer or employer feedback regarding supporting documentation or process improvement suggestions.

NOTE: My availability is not limited to hourly. ($/hour) I am flexible to accommodate varying times of day for up to 20-40 hours per week as needed.