Gary Pie Coste

Gary Pie Boja Coste- Meadowland Village Pakigne, Minglanilla, Cebu-Summary Experienced professional bringing enthusiasm, dedication and exceptional work ethic. Trained in the different facets of Human Resource and Customer Service. Able to communicate effectively to different types of people. Personal Information Age: Birth date: Birth place: Religion: Civil Status: 28 years old December 11, 1990 Tagum City, Davao del Norte Roman Catholic Married Educational Background Licenses and Organizations: Registered Nurse with License No-, issued by the Professional Regulation Commission, Manila, Philippines July 2013 College Cebu Doctors' University Bachelor of Science in Nursing (BSN) #1 P.Larrazabal Ave. North Reclamation Area, Mandaue City, Cebu April 2011 Secondary Immaculate Heart of Mary Academy Mati City, Davao Oriental 2003 – 2007 Elementary Immaculate Heart of Mary Academy Mati City, Davao Oriental 1998 – 2003 Core Competencies      Customer Service Detailed and Organized Proficient in English communication skills both oral and written Patient, fast learner and versatile Can work under pressure Work Experience  Matvel Holdings Corporation         Telstra     Technical Support Representative  June 2014- December 2014 Provides technical support to inbound customers in relation to their mobile phone services. Renders customer service to clients and their inquiries. Endorses appropriate cases to different case managers. Routes calls to designated department needed. Newtype International Language School - ESL Instructor Langrich-On Inc ESL Instructor  January 2015- April 15, 2018 Facilitates acquisition and termination of employees. Orients newly hired employees about the company. Monitors progress of trainees at work thru questionnaire and peer evaluation. Processes government mandated benefits like SSS, PHIC, HDMF. Liaises with the Government agencies in addressing employee concerns pertaining to the services received. Processes payroll of employees. Manages company events such as team buildings and employee related activities. Execute and review company policies and guidelines. Knowledgeable in Labor Law and establishes due process in employee discipline in line with the company policies being set. Coordinates with training agencies and personnel for employee training and development. Does the employee evaluation quarterly and formulates KPI based performance management. Conducts meetings with department heads for relevant issues concerning the employees. Promotes 5S and Productivity as part of the company culture. Updates employee alpha list and maintains their 201 files. -  - Human Resource Officer July 2013- October 2013 January 2012- January 2013 Does one on one class with Japanese students depending on the class type desired by the student. Initiates daily, weekly and monthly plan of action for each student. Creates lesson plan in a daily basis. Facilitates practice tests and quizzes to students. Coaches students in speaking and writing classes. Trainings Attended  KPI Based Performance Management; Managing Everyday Performance September 05, 2016 Big Hotel, NCR, Mandaue City Cebu   Leadership Skills for Supervisors and Managers- April 25, 2016 St. Mark Hotel, Cebu City HR Management and Organizational Development Employee Retention and Motivation- April 15 and 16, 2016 at Hotel Elizabeth Cebu City  Managing Wages and Wage Distortion and Human Capital Metrics- November 20, 2015 at Big Hotel Mandaue City, Cebu  1st Executive Labor Seminar for Management with Atty. Ernesto Tabao- September 28 and 29, 2015 at Well Hotel, Cogon Ramos, Cebu City  Team Customer Service and Personality Development In House Training with Ms. Belle GrandeaMarch 05, 2015 at Rajah Park Hotel, Cebu City  Hr 101 Seminar – April 28- 29, 2015 at St. Mark Hotel, Cebu City References Ryna Louisse Quirante Executive Secretary to the VP Matvel Holdings Corporation- Gladys Joy Roxas Supervisor RapidVisa- Junelyn M. Atim Clinic Nurse CTU- Main Campus-