Gary Ornopia

Gary A. Ornopia Mobile No.:-;- Email add:-,-Address: 2nd St., Consuelo Village, Basak, Mandaue City Work Experience: Ongoing & Past projects: Company: Position: Skill set: Content Kite Content Coordinator Wordpress, Infusionsoft, Hubspot, Buffer, HTML, CSS, Cpanel, ClickFunnel, MailChimp, Libsyn, Off-Page SEO, Mailshake, & Slack Responsibilities:         Company: Position: Skill set: Content Upload to Wordpress via Wordable Uploading of Content Upgrade Formatting Blog Articles On Page SEO List Building Pre-Outreach Promotion Email and Market Research Document internal processes Future Business Trends Wingman & Lead Generation Quicket, Linkedin Prospecting, iTunes, MailChimp, Squarespace, Feedly, Zoom, Dropbox, Nimble, and Trello Responsibilities:           Company: Position: Skill set: Responsibilities: Thoughts Equals Results Lead Generation Linkedin Prospecting & Messaging, & Zoom  Company: Position: Skill set: Grow Linkedin network targeting CEO, business owners, etc. Performed Linkedin messaging for prospected clients in Linkedin Calendar Management (Gmail) Events Management (Quicket) Social Media Administration Podcast Administration Website Administration Podcast Transcription and Article Creation CRM Management (Nimble) Email Campaign (MailChimp) Performed Linkedin messaging for prospected clients in Linkedin SEO for the People Lead Generation Google and FB Leads research, Linkedin Prospecting & Messaging, Mailshake Responsibilities:   Company: Position: Skill set: Responsibilities: Amazing FBA Course Development Assistant Wordpress, HTML, Kartra, Trello, & Workflowy    Company: Position: Skill set: Responsibilities:  Assist Sr. Associates originate investment and origination opportunities worldwide. Build CRM profiles for prospected companies AVRLabs.Online Virtual Assistant Adobe Photoshop    Company: Position: Skill set: Transform Workflowy outlined course Edit course videos Format and Upload course videos Razorhorse Capital Researcher Salesforce, Google Apps  Company: Position: Skill set: Responsibilities: Performed Linkedin messaging for prospected clients in Linkedin Performed cold email campaign (Mailshake) Local SEO – On & Off Page SEO Content Creation and Submission Color Correction on Panoramic Photos Peasy Photos Volume Lightroom Photo Editor Adobe Lightroom, Dropbox  Sorting of photos  Editing of photos using Adobe Lightroom Other previous projects: Performance360 Multiple Voiceover projects for Student Loans Campaign Quality Assurance for a Call Center in Mumbai Communication Skills Training for call center agent Upwork Book Reviews for Kindle Unlimited Book Swaps for Champion Publishing October 2012 – May 2017: Enterprise Software - a Lexmark Company Position: Product Engineer for Enterprise Software Primary Responsibilities: The Product Support Engineer acts as the first line of technical support for all break fix issues for Perceptive Software’s customers within the Product Support team. Responsibilities:                    Monthly quota of 3 Knowledge Base Article creation to help improve existing technical documentation found in Enterprise Software database for knowledgebase articles. These documents are created to provide in-house resource reference for existing issues found during customer interaction that lead to a solution for a particular scenario. Another instance of creating a document would be from fully simulated and resolved workarounds of issues found during patch releases and upgrades. Recommending of corrective procedure with customers faulty upgrade process which in effect prolongs downtime of affected customers servers; recommendation of improved steps will then be provided thru case documentation that would give customers access for future reference. Adherence to the managements standardized rules and procedures which are aligned to the Enterprise Software Vision Mission. Assist customers with diagnosis of issues through troubleshooting of the problem until a resolution is achieved in timely manner Assist new hires in developing their skills by conducting technical training and guidance on the application supported Imagenow. Testing and debugging of scripts for faults which are linked to specific Imagenow Workflow actions; when issue is confirmed and testing has already been completed, appropriate modification is then made to the affected PROD server. Partakes on system architecture reviews and assessments of customer’s system design. Recommends updated procedure of upgrades based on the current releases updates of the Imagenow software. Handles mostly all concerns involving our flagship product IMAGENOW from capturing documents, Importing documents and sending them in to different workflows Proactively and energetically interact in a team environment which requires working with ESS team members to efficiently troubleshoot and solve problems Provide frontline product support for incoming phone, email and web based Adapt to and work with a highly diverse customer base. Rapidly learn new technology, including ESS ECM suite of products. Prioritize and manage multiple tasks while remaining detail oriented. Provide timely and accurate communication of issue status and resolution to the customer. Accurately and professionally document all communication with the customer for viewing on ESS product support web portal Communicate, written and oral, in a professional fashion. Accurately and professionally document all work by professionally documenting all issues in ESS product support issue tracking database. Follow proper troubleshooting process through resolution. IMAGENOW TRIVIA - Imagenow works by capturing documents electronically and storing them on a central server. Once they have been captured they are inspected for quality and indexed with document keys, so they can be easily searched and retrieved. In addition to the electronic storage capabilities, ImageNow offers a powerful workflow component that can be used to process documents "electronically." Workflow can be set up to map any paper process, no matter how simple or complex, making business routines more streamlined, more accurate and faster. August 18, 2008 – October 2012: Lexmark Research and Development Corporation Position: Product Specialist – NA ISS TSC Responsibilities:  Handles Level 2 Escalations  Works with Level 3 techs in resolving hard to fix issues.  Attends Weekly/ Tech Talks hosted by level 3 techs.  Provides voluntary training to New-Hires  Handled the Siebel V8 training/roll-out in TSC ISD and PE’s  Handles STD, CEO and BBB complaints/escalations     Conducts training on NEW printers (09 products, coming  Genesis, 2011 Products) PPP Certified conducted by Jon Foley Most of all, make my colleagues happy Promoted Running May 2004 – August 1, 2008: Etelecare Global Solutions Position: DELL Subject Matter Expert (L2) Responsibilities:  L2’s are responsible for the issue resolution performance of call handling agents using the agreed performance management system process to attain mandated resolution goals of the client. They are also responsible for handling escalated customer calls to ensure immediate issue resolution; for troubleshooting, escalating system/process issues, and recommending improvements; and for performing various tasks in support of the agent’s effective resolution of customer’s issues. E.g. Coaching and technical trainings. Daily Duties  Emails latest client, program and company updates.  Performs MBWA and floor support  Performs service observes and live barges if needed.  Conducts coaching and mentoring  Check, monitor and process teams dispatches  Performs POST shift activities November 2003 – May 2004: Nozomi Fortune Services Inc. Position: Lexmark Research & Development Technical Support Engineer Deployed at: Lexmark Research and Development Corporation Innove Plaza Samar Loop corner Panay Road Cebu Business Park Cebu City, Philippines Responsibilities:  Studies the test plan to guarantee that he knows the objective and focus of testing.  Test development machines from end user perspective.  Documents and reports an error found in the installed software packages when running the test suites.  Reproduce the steps that were done to elicit the suspected error when asked by the developer.  Reports to the team lead any problems that may arise during the testing.  Studies the specification of the software driver. Skills: Software:        Windows OS ( 98, Me, 2K, XP and VISTA, 7) Window Server OS 2008, 2012 Basic SQL, VB script knowledge & LDAP Administration Scanner setup using KOFAX and Fujitsu Software MAC 10.3  10.8 Photoshop, 3D Studio Max, AUTOCAD, Flash HTML, Assembly and C Programming     Dell Certified Systems Expert (Portables and Desktop) LAN/Wireless Troubleshooting PIC16f84 and PIC16f628 Microcontroller programming PC Troubleshooting and TCP/IP Networking Set-up Hardware:   Basic Electronic Skills (soldering, PCB layout, wiring) Consistent CSAT Generator for DELL and ESS Other Skills:      Carwash Business (2015 - 2016) Online Bike Store (2007 – 2015) Goat Raising (February 2009 - 2012) DUB | Shop Bike/Motorcycle Parts (July 2008 - 2010) Hog Raising Business (Nov 2006 – June 2008) Educational Background: College: May 2003 Secondary: March 1998 Bachelor of Science in Computer Engineering University of San Carlos – Technological Center Nasipit, Talamban, Cebu City 6000 St. Louis School Sudlon, Maguikay, Mandaue City 6014 Short Courses/Seminars: Recent Certifications:     Introduction to CSS (Lynda.com from Linkedin) Wordpress Themes: Creative Portfolio (Lynda.com from Linkedin) Wordpress Plugins: Analytics (Lynda.com from Linkedin) Facebook Marketing: Advertising (Lynda.com from Linkedin)  Understanding Integrated Management Systems (ISO14001:2015 and OHSAS 18001:2007) May 2016 Fundamentals of Software Testing Software Practices (SCRUM): SCRUM Roles Communicating Across Cultures Communicating with Professionalism and Etiquette ImageNow eForms Learnmode Content Modeling Recent Trainings:       Short courses    Web Programming Using Perl INFORMATICS COMPUTER INSTITUTE August 2001 Web Page Design and Development INFORMATICS COMPUTER INSTITUTE August 2001 Internet/Intranet Essentials INFORMATICS COMPUTER INSTITUTE August 2001 Seminars  Applications of Java USC-TC, February 2003   References: Mike Cubos Vendor Manager Yati Liloan, Cebu- Raj Sarjou ISD Vendor Management Team Lexmark International, Inc. 740 W. New Circle Road Lexington, Kentucky- James Anthony Paras Lexmark Enterprise Software – Manager Lexmark Plaza 3 Panay Road cor Samar Loop Cebu Business Park, Cebu- Servlets USC-TC, February 2003 Job Preparation Symposium USC-TC, November 2003