Gary Jay Villamor Llanasas

Gary Jay V. Llanasas Brgy. San Jose Dulag, Leyte-- OBJECTIVE To be able to obtain a sustainable and work-friendly job in order to enhance my customer service skills and help my clients in improving their business by rendering an excellent customer service performance. PROFILE Birthday: October 13, 1995 Age: 25 Marital Status: Single WORK EXPERIEN CE Email Support Representative, JoySwag — July 2020 - Present I am working with the company as of the moment as an Email Support Representative. I am using Zendesk to manage tickets and I am only working for part-time, typically 2 hours per day. Customer Service Representative (Email), Ecom Ventures — April 2020 – October 2020 I was handling customer’s issues such replacements, refunds, returns, delayed order, duplicate order, etc. I managed orders using Shopify, Oberlo, ShipBob, and Zendesk for managing tickets from our customers. Sales/Accounts Analyst, Keytiger Company — January 2020 – April 2020 I was given a task to handle emails and phone queries from our customers. I also managed sales channels, and orders as well as feedback and reviews online. Did Competitor Research and Social Media Marketing. Customer Service Associate, Eperformax Contact Centers and BPO — 2016 - 2018 ePerformax outsources eBay NA calls. I’ve worked for eBay Customer Service and handled an average of 30 calls in an 8-hour shift. I also handled customer issues such as product questions, item/s not received cases, returns/refunds, feedback disputes, and credit processing issues. EDUCATION Eastern Visayas State University — Bachelor of Science in Information Technology,- Eastern Samar National Comprehensive High School - S.Y- Taboc Elementary School - S.Y- SKILLS Customer Support Microsoft Office Tools Virtual Assistance Oberlo Technical Support ShipBob Email Handling and Management Cleverific Customer Satisfaction Amazon Seller Central Phone Support Etsy Shopify Walmart Seller Central Zendesk Google Suites Freshdesk Asana & Slack