Gary Gibbons

Gary Gibbons- - in/mrgarygibbons SUMMARY Experienced technical leader with over 18 years of enhancing operational excellence in IT operations, hybrid cloud infrastructure, global support, software delivery, and business transformation. Proficient in managing distributed systems, deploying automation, and leading teams to deliver exceptional service and security in high-growth, regulated environments. Skilled in optimizing efficiency, fostering innovation, and ensuring regulatory compliance. Key Highlights: Strategic Vision: Set IT and software delivery strategies aligned with business objectives, building scalable and secure technology infrastructures. Team Leadership: Built and led global high-performing teams specializing in IT operations, support services, and endpoint management. Technical Expertise: Deep knowledge of IT infrastructure, hybrid cloud, SaaS tools, identity management, security operations, and regulatory compliance (ISO27001, GDPR). Hands-on experience managing enterprise SaaS ecosystems and endpoint strategies across Mac and Windows devices. Communication & Collaboration: Adept at cross-functional collaboration with strong communication skills to drive successful project outcomes. Results-Oriented: Delivered measurable outcomes through incident reduction, cost optimization, improved service levels, and secure deployments. EXPERIENCE Vice President, Technology American Affiliate CoJuly 2021 - Present, Las Vegas, Nevada Directed IT strategy, hybrid infrastructure, and security operations for a regulated sportsbook and affiliate platform. Built out the core tech stack, incorporating automation with tools such as AWS, GCP, Terraform, Docker, and Kubernetes. Managed endpoints (Mac/Windows), SaaS tools (Google Workspace, O365, Zoom, Slack, Teams), and AWS Workspaces. Oversaw IT support operations, vendor management, risk management (cybersecurity, compliance, business continuity), and identity management. Implemented streamlined incident response processes, reducing resolution time by 25%. Led security awareness training and developed internal IT policies aligned with ISO27001 and GDPR. Managed IT budget and procurement, negotiating vendor contracts for optimal cost-effectiveness. Executive Director - Technical Operations GAN LtdJanuary 2018 - June 2021, Las Vegas, NV Led global IT operations and support teams (24/7/365), including managing cloud infrastructure - AWS, incident management, and customer operations. Scaled IT infrastructure and support operations during GAN’s successful transition to being publicly listed on the NASDAQ. Implemented and managed CI/CD pipelines, monitoring systems (Nagios, Pingdom, Grafana), and payment/fraud platforms. Used Jira as the primary tool for managing software delivery processes, coordinating sprints, and tracking progress across global engineering teams. Integrated with KYC, geolocation, and payment services for clients, including FanDuel, Penn Gaming, and WynnBET. Developed alerting and monitoring systems, improving stability by 15%. Led IT security initiatives, audit readiness, and vendor IT risk reviews. Developed strategies for secure implementation and support with major providers, ensuring seamless operations for clients like FanDuel, Betfair, and WynnBET. Director, Product Support Atrient, INCJuly 2017 - January 2018, Las Vegas, Nevada Managed a cross-functional team of developers and support engineers to manage client issues and application support, implementing CI/CD and change management processes to cut downtime by 25%.   Used Asana extensively to manage projects and pipelines end to end, ensuring timely delivery and coordination across development and support teams. Enhanced operational support for high-profile clients (MGM, San Manuel Casino) by establishing streamlined help desk workflows, resulting in 15% quicker issue resolution.   Provided pre-sales support and technical demonstrations, increasing deal velocity by 30%. Facilitated a proactive change management system, reducing errors in deployment and improving client satisfaction ratings by 20%.   Product Support Manager House Advantage, LLCOctober 2015 - June 2017, Las Vegas, Nevada Directed product management and implementation projects, focusing on release management, technical roadmaps, and requirements documentation. Managed account relationships and pre/post-implementation support for clients, including Boyd Gaming, Aristocrat Gaming, and MGM Resorts International. Implemented client-centric solutions and improved customer satisfaction through tailored support and project management. Network Administrator/Analyst Hard Rock Hotel and CasinoMay 2014 - September 2015, Las Vegas, Nevada Managed a mixed-platform (Linux/Windows Server) network supporting 5000+ users and a variety of endpoints, including physical and virtual servers, switches, routers, and end-user devices. Oversaw an onsite data center, ensuring compliance with local regulatory requirements and maintaining security protocols across 500+ network devices. Achieved a 40% reduction in potential security threats and breaches through improved data security protocols and infrastructure monitoring. IS Manager The Education Center, Inc.November 2008 - April 2014, Greensboro, North Carolina Managed an in-house IT support team, optimizing server infrastructure and reducing hardware costs by 60% through virtualization. Gained 5 years of experience working directly in the K–12 education market. Managed IT budget and oversaw vendor management, contract negotiations, and service consolidation. Collaborated with business segments to deliver technology solutions, increasing user satisfaction by 10% within 6 months. Software Implementation Manager SilkRoad Technology, IncNovember 2007 - October 2008, Greensboro, North Carolina Led implementation of the OpenHire applicant tracking system to various large-scale clients, customizing technical solutions to meet diverse client requirements. Managed multiple Agile project timelines, ensuring successful integration of the HRIS platform, resources, and stakeholder communications. Developed and maintained strong client relationships, ensuring alignment of technical solutions with business needs. Manager, Client Service MediaNet Innovations LLCMay 2006 - November 2007, Greensboro, North Carolina Oversaw daily operations of a professional service team providing implementation services and technical support for a messaging and collaboration platform. Provided presales support by conducting technical discovery sessions and collaborating with sales teams on RFPs to close deals. Implemented ITIL practices to streamline workflows and enhance service delivery efficiency. EDUCATION Bachelor of Science in Applied Biology (Hons)Liverpool John Moores University • Liverpool, UK Post Graduate Certificate of EducationEdge Hill University College • Ormskirk, UK CERTIFICATIONS A+ / Network+ / CIW Foundation / MCSE/ MCAD/ AWS/ Terraform TECHNICAL SKILLS Cloud Infrastructure: AWS, Google Cloud Infrastructure: Operating Systems (Windows Server, Linux), Active Directory Maintenance, Cisco Networking, VMWARE   Automation & CI/CD: Terraform, Kubernetes, Docker, GitLab CI Security & Compliance: NIST Framework, Barracuda, Sophos, Wordfence, SOX, SOC 2, PCI   Observability & Monitoring: Datadog, Grafana, OpsGenie, Pingdom Database: SQL Server, Google BigQuery, Methodologies & Frameworks: ITIL, Agile, ITSM, NIST, CI/CD, Software Development Lifecycle, DevOps. SaaS (Software as a Service): AWS CloudFront, JIRA, WordPress, NetSuite, Mosyle/JAMF (MDM tools), ZenDesk, Confluence, OpsGenie, Google Workspace, Office 365