Gary Bernadas

As a KYC/Customer Experience/Social Media Associate at Tala, I leverage my skills in customer service, social media management, and fraud prevention to ensure the integrity of our platform. I have over two years of experience in confirming customers' identities, evaluating their risk profiles, and conducting enhanced checks on high-risk customers or transactions. I also handle social media responsibilities such as responding to comments, messages, and reviews, creating engaging content, and using CRM tools like Zendesk.

In addition to my role at Tala, I have a background in travel planning and customer service from my time as a Travel Specialist at United Airlines. There, I consulted with clients to understand their travel preferences, provided travel advice and guidance, resolved travel-related issues, managed bookings and reservations, processed payments and documentation, and promoted travel products and services. I am passionate about delivering excellent customer experiences and ensuring compliance with regulatory requirements. I hold certifications in Anti-Money Laundering (AML), Counter Terrorism Financing (CTF), and Customer Due Diligence from Tala.