GARMA GAY A. DEVEZA
Lot 1, Blk 1, Phase 3 Deca Homes
Tungkil Minglanilla, Cebu City
Mobile No. -
email address:-
PROFESSIONAL OBJECTIVE
I would like to be a part of an organization where I could use and enhance my knowledge and skills for the development of both the organization and myself.
SKILLS SUMMARY
● Demonstrate excellent customer service skills
● Learn quickly and have a good memory for details.
● Easily adapt to new situations
● Thorough and pay close attention to details.
● Adaptable and able to maintain a flexible schedule.
● Communicate well with people of all ages.
● Eager to take courses or additional training in order to develop new skills
PROFESSIONAL EXPERIENCE
ATOS Philippines
Technical Helpdesk Support Analyst
March 2014 – August 4, 2018
Job Description:
● Trained and Supported Coventry Employees Worldwide.
● Diagnose and troubleshoot Outlook 2010 Issues.
● Support Password Related issues in all Coventry Applications.
● Diagnose and troubleshoot Citrix / VM issues.
Convergys Philippines
Level 2 - TECHNICAL SUPPORT PROFESSIONAL
September 2009 – May 01, 2013
Job Description:
● Trained and Supported Quickbooks Accounting Software.
● Diagnose and Troubleshoot errors in Quickbooks Program and Data File.
● Install Quickbooks and do Multi-user set-up.
● Do Product Recommendations / Sell QuickBooks Products and Technical Support Plans.
● Trained and Supported Xbox.
● Troubleshoot technical problems and errors in Xbox.
Sykes Asia Inc.
Level 1 - TECHNICAL SUPPORT REPRESENTATIVE
December 2006 – May 2009
Job Description:
● Trained and Supported AT&T Broadband Account.
● Trained and Supported Qwest Broadband Account.
● Diagnose and troubleshoot internet connection and email issues.
Fine Impressions
RECEPTIONIST
June 2005 - February 2006
Job Description:
● Handles Multi-Line Phone System.
● Receives and transfer calls to the appropriate departments.
● Answered inquiries over the phone and also assist walk-in visitors and customers.
● Sorts and distributes incoming mails and documents.
● Transmits and receives fax messages.
● Ensures all documents, pouches and mails will be claimed and delivered by the assigned carriers.
● Administered and record the withdrawal and purchase of offces supplies, equipments
and medicines.
● Performs data entry as instructed by the management.
● Scheduled appointments for direct superiors.
● Supervise and scheduled examinations and interviews for applicants when needed and
directed by the superior.
● Arranged company events.
● Directed to supervised daily instructions to the Company's Head Maintenance to ensure
the cleanliness of the work area together w/ the maintenance of company's equipments & facilities.
EDUCATION- System Technology Institute (STI)
Diploma in Computer Studies
March 22,- University of San Carlos
Bachelor of Science in Business Administration
Undergraduate- San Isidro Parish School
High School Diploma
March 27,- Colegio dela Immaculada Concepcion
Elementary Diploma
April 01, 1995
REFERENCES
Lawrence Dwight Savior
Technical Helpdesk Supervisor, Xerox Business Services Philippines, Inc.
mobile no. -
Rodrigo Abenis
Quality Assurance Analyst, Xerox Business Services Philippines, Inc.
mobile no. -
Lejee Mae Lavina
Team Lead, Stream Global Services
mobile no. -
