Gargi Khullar

Gargi Khullar, MBA San Francisco Bay Area -- linkedin.com/in/gargi-khullar-mba-140a5a28 Summary With over 15 years of leadership experience in business sales across New Zealand, and the USA, I bring a wealth of expertise in driving revenue growth, fostering client relationships, and leading high-performing teams. My educational background includes a Bachelor of Engineering and a Master of Business Administration degree, complementing my practical skills with a solid academic foundation. I excel in interviewing, developing, and managing Account Executives to achieve sales targets and ensure optimal funnel management. Accolades: - President Club Winner: 2023, 2022 - Trailblazer Contest Winner: 2021 - National Business Exclusive Contest Winner: 2018, 2019 Passionate about driving business success and committed to the mission and goals of my organization, I bring a blend of dependability, resilience, ambition, and enthusiasm to every endeavor. Let's connect to explore opportunities for mutual growth and success. Experience AT&T Business Acquisition Sales Manager 2 AT&T Nov 2019 - Dec 2023 (4 years 2 months) Achievements: President Club Winner - Recognized as a top 1% Sales Manager in 2023 and 2022. Trailblazer Contest Winner - Attained top 10% standing in 2021 as a Sales Manager.• Spearheaded the recruitment, training, and supervision of Account Executives, ensuring a high-performing team aligned with company objectives. Key Responsibilities: • Conducted comprehensive evaluations, provided ongoing coaching, and administered disciplinary actions when necessary to maintain team effectiveness and compliance. • Strategically managed staffing levels, funnel dynamics, and sales targets, while prioritizing an unparalleled customer experience. • Orchestrated the selection, training, and professional development initiatives to ensure a proficient and motivated sales force. • Implemented robust forecasting methodologies to achieve and surpass annual, quarterly, and monthly revenue goals. • Fostered a culture of performance excellence through continuous employee performance management and proactive intervention. • Championed process enhancements, leveraging superior time management, decision-making, and interpersonal skills to drive sales productivity. Gargi Khullar, MBA - page 1 • Collaborated seamlessly with cross-functional teams including SE, Product Specialists, Field Marketing, SDRs, Partner Account Managers, and Channel Managers to optimize sales outcomes. • Led and optimized funnel management strategies across 3-month, 6-month, and 9-month pipelines to drive revenue growth and sustain long-term success. AT&T Enterprise Client Solutions Executive AT&T Mar 2017 - Oct 2019 (2 years 8 months) Achievements: • Ranked #2 in the West Region in 2019 • Winner of the AT&T Exclusively National Business Contest in 2019 and 2018 • Ranked #3 in the West Region in 2018 Key Responsibilities: • Collaborated extensively with cross-functional teams including Sales Engineering, Channel Partners, Operations, and Marketing to ensure seamless execution and deliver superior customer experiences. • Conducted thorough reviews of Funnel, Promo, and Deal activities to consistently meet and exceed quota, leveraging Salesforce for effective tracking and analysis. • Exceeded monthly sales targets by proactively identifying and closing incremental sales and revenue opportunities. • Engaged customers proactively to discern evolving business needs, identifying opportunities for upselling, cross-selling, and driving new product revenue growth. • Initiated and delivered tailored solutions addressing customer requirements across various domains including Advanced Voice, SD-WAN Solutions, Internet Solutions, Cybersecurity Solutions, IoT, Managed Services, Ethernet Solutions, Managed Wi-Fi Solutions, cloud solutions and other business products. • Ensured high levels of customer satisfaction, serving as the primary escalation point for any issues and coordinating efforts across internal teams for prompt resolution. • Managed the end-to-end sales and service delivery process for accounts within the Enterprise and mid-market segments. • Collaborated closely with Sales, Finance, and Operations leadership to develop comprehensive account management plans tailored to meet the unique needs of assigned accounts and optimize sales and retention opportunities. • Positioned and sold Company Business Class services effectively across multiple organizational levels, including C-level and Executive-level personnel. Skills: Revenue Generation | Cross-Functional Collaboration | Sales Pipeline Management | Salesforce | Solution Selling| Strategic Account Management | Business Development | AT&T Sales Manager AT&T May 2015 - Feb 2017 (1 year 10 months) Achievements: • Earned the prestigious Diamond Director Q4 Sales Award in 2015, recognized for outstanding sales performance and leadership excellence. • Ranked as the top performer in Northern California in 2016, demonstrating unparalleled dedication and proficiency in driving sales outcomes. Gargi Khullar, MBA - page 2 Key Responsibilities: • Earned the prestigious Diamond Director Q4 Sales Award in 2015, recognized for outstanding sales performance and leadership excellence. • Ranked as the top performer in Northern California in 2016, demonstrating unparalleled dedication and proficiency in driving sales outcomes. • Directed and supervised all sales activities pertaining to integrated communication infrastructure, ensuring optimal performance and revenue maximization in alignment with corporate objectives. • Implemented strategic initiatives to monitor and enhance sales processes, fostering consistent achievement of corporate targets. Skills: Sales Management | Strategic Planning | Performance Optimization | Customer Relationship Management | Team Leadership | Sales Strategy Development | Market Analysis | Data-driven Decision Making | Communication Infrastructure | Revenue Maximization Sales AT&T Aug 2013 - Apr 2015 (1 year 9 months) Team Leader Spark New Zealand Feb 2012 - Jun 2013 (1 year 5 months) Achievements: • Successfully led the team to achieve and exceed performance targets, driving customer satisfaction and loyalty. • Implemented initiatives to enhance team cohesion and morale, resulting in increased engagement and retention rates within the call center. Key Responsibilities: • Led and supervised a dynamic team within the Spark New Zealand call center, ensuring high levels of performance and productivity in delivering exceptional customer service. • Provided guidance, coaching, and support to team members, fostering a collaborative and supportive work environment conducive to individual and team success. • Monitored and evaluated team performance metrics, identifying areas for improvement and implementing targeted strategies to enhance efficiency and effectiveness. • Facilitated regular team meetings and training sessions to align team members with organizational goals and foster continuous learning and development. • Acted as a liaison between frontline staff and management, advocating for team needs and providing valuable insights to inform decision-making processes. • Upheld company standards and policies, ensuring adherence to quality and compliance requirements while striving for excellence in service delivery. Skills: Leadership | Team Management | Coaching and Mentoring | Performance Evaluation | Training and Development | Communication Skills | Customer Service Excellence | Conflict Resolution | Problem Solving | Quality Assurance Gargi Khullar, MBA - page 3 Complex Technical Support Spark New Zealand Mar 2008 - Jun 2011 (3 years 4 months) Responsibilities: • Expertly resolved level 2 escalated support issues, demonstrating proficiency in troubleshooting and problem resolution to ensure timely resolution and client satisfaction. • Provided comprehensive support for hardware and network connections, conducting in-depth analysis and troubleshooting to identify and address technical issues efficiently. • Conducted mentoring sessions and technical training sessions to empower team members with the knowledge and skills required to excel in their roles and deliver exceptional customer support. Skills: Technical Troubleshooting | Problem Resolution | Hardware Support | Network Analysis | Mentoring and Coaching | Technical Training | Customer Support Excellence | Communication Skills| Cloud Solutions Education Auckland University of Technology Bachelor of Engineering Technology Auckland University of Technology Master of Business Administration - MBA University of Missouri-Saint Louis Skills Sales Funnel Management • Salesforce.com • Business Relationship Management • Analytical Skills • Customer Relationship Management (CRM) • Interpersonal Skills • Solution Selling • Sales and Marketing • Client Relations • Communication Honors & Awards AT&T Diamond Club Winner 2021 - AT&T AT&T Trailblazer Contest Winner-Arizona - AT&T May 2022 AT&T National Business Exclusive Contest Winner-Nashville - AT&T AT&T National Business Exclusive Contest Winner - Las Vegas - AT&T AT&T Diamond Club Winner 2022 - AT&T Gargi Khullar, MBA - page 4 AT&T Diamond Club Mar 2023 Gargi Khullar, MBA - page 5