Ian Garfield Pilongo
Customer Support Team Manager | Admin/Ops VA
He is a seasoned outsourced talent backed with years of customer/product support
experience and great leadership skills, who recently invested in his virtual professional career
fortifying his skill-base with knowledge of new facets like operations & admin support, and
SOP building, in promising industries such as property management
Contact
Phone
-
Email-
Address
40 Orchids Street, Buhangin Davao
City, Philippines 8000
Education
Experience
Sutherland Global Services | PH
Product Support | Onsite April 2009 - June 2012
➔ Phone Support for AT&T U-Verse
➔ LAN/WLAN, IPTV and VOIP troubleshooting
➔ Customer account management (billing and sales)
Subject Matter Expert | Onsite June 2012 - June 2013
➔ SME for AT&T U-Verse
➔Product Knowledge Update Training
➔Fly-by coaching
➔ Escalation handling
Team Manager |Onsite June 2013 - July-
Bachelor of Science in Applied
Mathematics
University of the Philippines
Expertise
➔ Team Manager for AT&T U-Verse
➔ Coaching (KPI, Career Guidance, Product Knowledge, Call Handling)
➔Admin tasks like KPI reporting, performance evaluation, payroll, leave allocation
Poplar Homes (Formerly Onerent) | USA
Portfolio Manager Administrative Assistant | Remote
September 2017 - March 2022
➔ Property oversight, Applicant screening, Lease contract preparation, Maintenance
Administrator, Project management, Property listing management, Tenant support
Leadership
Bay Management Group | USA
Customer/Product
Support
Property Management
Property Manager | Remote April 2022 - February 2024
Admin Support
Operations Support
Language
English
Filipino
➔ Management of a portfolio of 120 properties
➔ Compliance application and renewals, leasing, move-in, tenant
support, owner support, maintenance coordination, rent collection,
move-out and turnover, vendor management
Reference
Myke Arlo Alferez
Ginah Carmela
Operations Manager, VXI Global Holdings
(previously from Sutherland)
Leasing Marketing Lead, Home Room
Inc. (previously from Onerent)
Phone: -
Phone:
-
Email :-
Email :
-
Angel Martinez
Assistant Director of Property Management, BMG Maryland
Email:-
