Gardon Yray

GARDON YRAY BUSINESS & ADMINISTRATIVE ASSISTANT - •-• Davao City, Philippines SUMMARY Versatile administrative professional experienced in leading day-to-day operations, document organization, and internal communication with strong collaboration across teams. Skilled in managing schedules, shared files, and recurring updates while driving administrative task ownership and operational efficiency in fast-paced environments. Brings excellent written communication, a structured mindset, and proven ability to support planning, execution, and team alignment. PROFESSIONAL SKILLS Administrative task execution • Email and document management • Calendar and schedule coordination • Project and task followups • Workflow support • Business coordination • Task prioritization • Confidential data handling • Conflict resolution TOOLS & PLATFORMS Google Workspace (Docs • Sheets • Calendar • Drive • Gmail) • Microsoft Office • Calendly • Slack • Notion • Trello • Asana WORK EXPERIENCE CLIENT RELATION & OPERATIONS COORDINATOR Pomelo Virtual ( Jan 2025 - Present ) Managed client communications, calendar coordination, and appointment scheduling to ensure seamless engagement with leads and clients Organized and maintained documentation, payment records, and internal reporting to support smooth operational workflows Assisted in inbox and email management, responding promptly to inquiries and routing information effectively Coordinated discovery calls and follow-ups, enabling efficient pipeline management and client retention efforts O P E R A T I O N S S U P E R V I S O R & A D M I N IS T R A T I V E A S S I S T A N T CallonDoc.com Telemedicine ( Jul 2022 - Jan 2025 ) Managed appointment scheduling and calendar coordination, ensuring timely patient-provider meetings and optimizing provider availability to enhance operational efficiency. Streamlined email and document management workflows, maintaining clear communication channels between departments and supporting compliance with company policies. Coordinated recurring updates and task follow-ups, improving team accountability and enabling seamless crossfunctional collaboration for day-to-day operations. Handled confidential patient and operational data with strict adherence to HIPAA standards, safeguarding privacy and supporting regulatory compliance across all administrative tasks. CLIENT SUPPORT & ADMIN COORDINATOR T.A. Success Coach & Leadership Consultant Britt Personal Training Coach ( Jun 2021 - July 2022 ) ( Mar 2021 - Jan 2022 ) Provided personalized client support by managing email inbox, appointment bookings, and follow-up scheduling Assisted with data entry and CRM updates to maintain accurate client profiles and track progress Coordinated communication between clients and coaches to ensure timely responses and satisfaction EDUCATION BACHELOR OF SCIENCE IN CIVIL ENGINEERING University of Southeastern Philippines Relevant Skills & Coursework: Problem-Solving, Research & Analytical Thinking, Engineering Economics, Project Management, Data Analysis, and Technical Writing ADDITIONAL INFORMATION Other Skills: Customer Support • Customer Journey Mapping • SOP Creation • Workflow & Process Optimization • Tools Integration & Automation • CRM Coordination • Invoicing & Payment Management • Light Website Management • HIPAA Compliance • Team Leadership & Collaboration • Analytical Thinking • Problem Solving • Attention to Detail • Time & Project Management • Adaptability • Self-Management Other Tools: Google Workspace • Google Sheets • Notion • Trello • Slack • Zoom • Loom • Zapier • ActiveCampaign • HubSpot • Zoho • Mailchimp • MailerLite • Flodesk • Zendesk • Stripe • PayPal • Chargebee • Calendly • JotForm • Wix • Google Sites • WordPress • Squarespace • Canva • ScriptSure • Kareo • ChatGPT • Claude • Jasper Languages: English, Filipino