Gape Godfrey Ndlovu

GAPE GODFREY NDLOVU Botswana | Open to Global Remote Roles REMOTE CUSTOMER SUPPORT SPECIALIST Detail-oriented remote-ready customer service professional with proven success supporting highvolume global customer bases across phone, chat, and email channels. Experienced working across time zones (EST) with strong digital communication, CRM management, and first-contact resolution performance. Known for calm problem-solving, strong written communication, and consistent top QA performance in fast-paced remote support environments. REMOTE WORK CAPABILITIES • Time zone flexibility (EST experience) • Remote productivity and self-management • Async and real-time digital communication • Virtual team collaboration • KPI and performance metric driven CORE SKILLS Customer Support (Phone, Email, Live Chat) De-escalation & Conflict Resolution CRM: Salesforce, Zendesk Microsoft Office & Google Workspace Time Management & Multitasking PROFESSIONAL EXPERIENCE Call Center Specialist — CCI Global (Sept 2024 – Present) • Handle 50+ customer interactions daily on Genesys cloud • Resolved delivery issues, refunds, replacements, and account queries • Documented customer interactions using CRM systems • Maintained QA performance between 86% – 100% • Achieved 100% First Contact Resolution • Achieved 100% Liability Risk Management • Achieved 90% Compensation Procedures Customer Service & Dispatch Coordinator — Tswana Car Rental (Jan 2024 – Sept 2024) • Managed bookings via phone and social media, • Coordinated dispatch logistics and customer documentation Admin & Messenger — RS Investment (Sept 2022 – Feb 2023) • Managed confidential document delivery and communication support Marketing Assistant — Axis Tech (Jun 2022 – Aug 2022) • Conducted telesales and scheduled client consultations and presentations EDUCATION BA Motion Picture Medium — AFDA Botswana (2015 – 2019) Certificate in Business Management — European Business University (2023) PROFESSIONAL DEVELOPMENT Communication Foundations — LinkedIn Learning Business Etiquette — LinkedIn Learning Interpersonal Communication — University of Leeds Digital Marketing — Google Digital Garage