ASHER DE LEON GAPE-
Novaliches, Quezon-
PERSONAL INFORMATION
Age:37 yrs. OldNationality:Filipino
Birth-date:June 26, 1986Sex:Male
QUALIFICATIONS
Excellent command of English and Filipino with proficiency in Spanish. Customer Experience Champion. Technical Support Specialist for DSL, desktops, laptop and printers. Sales experience with Inbound and Outbound campaigns, excellent interpersonal skills, easily trained, highly adaptive to frequent schedule changes, experienced in computer troubleshooting, networking, order entry, knowledgeable on customer care related issues and billing concerns, Back Office/Ticket Management work experience.
EXPERIENCES
December 2022 to Present
Social Media Manager, email and ticket responder, Shopify, Thrivecart, Samcart, ChargeDesk Admin for 8Billion Trees
Telemarketer for JG Wentworth
August 2020 – November 2022 OTR mobile/West212
Researcher, email and Livechat support, Data Analyst, internal QA and Auditor
January 2020 – June 2020 Hola Amigos Curso en Espanol
Marketing Manager and Researcher for employment and after school job opportunities for students.
Business partnership for referrals and affiliate marketing
March 2016 – September 2019 August GBPlay Inc -GameClub
Night Shift Team Leader
Handles, records, updates daily activities such as punctuality and attendance
Monitor team productivity thru the tickets created and processed
Conducts monthly evaluations for the team
Check fraudulent account claims
Coordinate with IT for technical issue (connectivity)
Checks account balance and top up records for players
January 2013 – October 2015 CFOS – Cash Flow Outsourcing Services
Affiliate/Lead Generation
Team POC and Team Lead for outbound calls/sales
Appointment set up and follow ups
November 2010 – December 2012 Stream Global Services- HP
Handled desktops and printers, software and hardware related
Routers and other 3rd party devices connected to a PC and basic networking
Hardware checks and validations
Ticket reviewer
Handled triple play service, internet, Cvoip, cable TV
Service plan upgrades
Created tech dispatches, DVR, receiver replacements
Supported DSL, FIOS, T1, technology
July 2008 – October 2010 DELL TeleTech Technical Support Representative
Handled customers of high profile with computer specific issues, operating system, peripherals, routers, printers
Assist customers with billing issues, refunds and returns
Proper address validation and ownership transfers for sales related issues
Handles parts replacements for on-site and depot dispatches
October 2005 - May 2008 Verizon Business – MCI SYKES Asia Technical Support Representative
On-Site dispatches to central terminals and remote terminals
Experience with UPS, MSN trained.
Basic web base application usage for servers
Order entry of DSL related items
EDUCATION
-BS Hotel and Restaurant Management
Polytechnic University of the Philippines
Sta. Mesa, Metro Manila
REFERENCES
Carolyn Owens Howard
General/Internal Manager
email--
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Bituin Quinto
Manager CFOS-
Jenneth D. Gile
General Manager/ Independent Consultant-
