Ganiyat Raji
Lagos State Nigeria
Virtual Assistant & Customer Support Specialist
Summary
Calm and resourceful Virtual assistant with a strong track record of supporting busy
professionals by managing schedules, streamlining communication, and handling daily
administrative tasks with accuracy. Skilled in customer support, email and calendar
management, and task organisation, I help teams save time and stay focused on their priorities.
Known for being patient, adaptable, and dependable, I bring both efficiency and a human touch
to every task.
Experience
Virtual Assistant, Glowpiece
Aug 2023 - Feb 2025
● Manage calendars, schedule meetings, and coordinate reminders to keep operations
running smoothly.
● Organise inboxes, draft responses, and follow up with clients and vendors to ensure
timely communication.
● Create and maintain folders, files, and shared documents (Google Drive/Dropbox).
● Build simple reports and trackers (Google Sheets/Excel) to support decisions.
● Support light social media tasks (post scheduling, engagement checks, and basic
content updates).
Result: Improved workflow efficiency and freed up client time for core tasks.
Customer Support Specialist
Truenorth Collective
July 2021 - Dec 2023
● Provide prompt, friendly support via chat, email, and phone; log and resolve tickets
end‑to‑end.
● Troubleshoot common issues, escalate when needed, and follow up until resolution.
● Maintain accurate customer records and share feedback to improve products/services.
● Guide new users through onboarding steps with clear, simple instructions.
Result: Faster response times and higher customer satisfaction across multiple
clients.
Skills
Virtual Assistant: Calendar & scheduling • Inbox management • File/document organization •
Data entry & reporting • Research • Social media support • Time management
Customer Support: Written & verbal communication • Ticket handling (email/chat/phone) •
Problem solving • Empathy & active listening • CRM familiarity • Onboarding support
Education
Bachelor of Business Administration [NOUN]
Certifications
● IT Demand Skills, Digital Witch 2025
● Technical Support Fundamentals, Coursera, 2025
Tools
● Google Workspace
● Microsoft Office
● Google Drive/Dropbox
● Slack
● Zoom
● CRM tools [HubSpot, Freshdesk, Zendesk, Zoho]
● Canva [for simple assets]
● Asana, ClickUp, Trello, and Monday.com.
LANGUAGE: English: Native Fluency
