Ganga Ram

 Certified PRINCE 2 (Foundation & Practitioner) & ITIL (Foundation) with over twenty seven years of experience in Telecom sector; targeting assignments in Telecom Operations, Project Management , Service Delivery, Service Assurance with an organization of high repute Contributed to the business and technology vision and direction by influencing strategies and monitoring execution of major technology initiatives Profile Summary Supervised Telecom Projects; developed relationships with business stakeholders & leadership teams across geographies; presented changes, issues, risks & contingency plans to balance project resources, schedules & scope Ensured that new services were delivered as per defined levels of quality, time and within budget, as per project plan and project governance guidelines Championed the timely delivery, augmentation and migration of voice circuits towards Indian & International Operators Notable success in managing the delivery of ILL, VCIPLC, NLD, ILD & VoIP products with proper TAT Managed Service Assurance (Transmission & IP Network operation centre ) successfully and achieved excellent SLA Performed alarm and service quality monitoring of IP network and transmission network & rectified of faults promptly Led the commissioning of sixteen POI for BSNL & all Private Operators and installation, operations & maintenance of NEC ILD Switch, Lucent Switch, Transmission System, Satellite Earth Station Performed configuration & testing of transport equipment; Multiplexer Managed the Fibre Laying of approx. 135 Kms and Fibre Operations & Maintenance Successfully extended media to customer thru optical & electrical handoff , using MAN network & RF network Accomplished average delivery of NLD & ILD by 200 E1 per month Migrated 3500 Voice Circuits from Alcatel Switch to Ericsson Switch and Leased Media to Onnet Media and achieved cost savings of INR 9.1 Million ARC Pioneered breakthrough Migration of international TDM capacity to VoIP; established four 20 MB NNI with two international telecom operators for inter-network connectivity, configured Routers & SBCs and performed call testing, CDR verification & RA clearance Led installation, operation & maintenance of power system & infrastructure Built & led high-performing teams; facilitated career planning, enhanced team morale, growth & satisfaction, maintained discipline, and ensured staff development & talent management Core Competencies Operations & Maintenance Project Management Service Delivery Branch Management Installation & Commissioning Risk Management Stakeholder Engagement Team Building & Leadership Spare Management Organizational Experience Mar’04-May’19 with Tata Communications Limited Growth Path / Deputation:-: Senior Engineer, Lucknow-: Manager (Station In-charge / Operations Head), Lucknow-: Manager, Mumbai 2013-May’19: Sr. Manager (Project Manager-Service Delivery), Mumbai Key Result Areas: As Sr. Manager / Manager (Project Manager-Service Delivery), Mumbai Managed large-scale, complex projects with a focus on technology transformation; collaborated with leadership teams to evaluate technology challenges Delivered ILD & NLD products; Connectivity has been established with TCL switch ( NLD & ILD switch ) using TCL last mile , configured Trunk data & defined proper routing , number series and call testing Delivered all products as per customer’s timeline and requirement of business team Realised 7.5$ Million Monthly Recurring Cost ( MRC ) and 2.1$ Million Annual Recurring Cost (ARC) by delivering Enterprise Products Enterprise product MVoIP (Outbound VoIP calling using public internet), VCILPC (Call centre solution/ Customer connectivity with International switch where last mile and International media is delivered by service provider/ International calling numbers are procured / Call lands in India), ILL (Internet leased line (Customer connectivity with TCL Internet network) Installed Multiplexers at customers location & Established connectivity with customer transmission equipment or Mobile switching centre - MSC or routers Successfully Installed routers & switches at TCL & customer end Managed Transmission NOC & IP NOC successfully and achieved excellent QoS Managed Eight hundred fifty deliveries of Enterprise Products and achieved excellent customers satisfaction Delivered 21,600 E1 for NLD & ILD service for all private mobile operators (Airtel, RCOM ,RJIO, TTSL, TTML, Idea, Telenor, HFCL, Vodafone, Aircel, MTS ) PAN India and International Telecom Operators e.g. Nippon Telegraph and Telephone (NTT), BT Communications, AT&T, MTN , STC, ETISALAT, Qtel, Du etc Finalised project cost, time, scope, risk & benefit as per business case & lesson learned Onboarded team & third-party partners as per organisation procedures Conducted project kick-off meeting with customer, discussed the solution provided by solution architect and go-ahead from customer Controlled tolerances & exceptions properly as per PRINCE2 guidelines Collected all information of customer end & checked readiness for project implementation also set proper timeline for all activities Applied PINCE2 principles including continued business justification, defined roles & responsibilities, learn from experience, manage by stages, focus on product, tailor to suit the environment and managed by exceptions Applied themes as per PRINCE2 recommendations such as Business Case, Organisation, Quality, Plans, Risk, Change and Progress Ensured timely delivery of last mile by using MAN network or leased media Completed deployment of multiplex & router and configuration by back-end teams on time Provided international media by organisation; completed timely delivery of end to end media and testing Ensured timely configuration of customer end devices as final step to test services Procured dialled numbers from international telecom operator for IPLCC delivery used for call centre service Reviewed scope, time, cost also benefits and risks on a day-to-day basis Reviewed risks, updated risk register on daily basis Established suitable communication strategy as per type of project with customer & internal stakeholder. Project executive was informed daily regarding progress of project Reviewed deviations and took approval of project executive or project board, in case of beyond the authority of project manager Recorded lesson learned on daily basis Applied PRINCE-2 process to ensure product delivery with acceptance of customer; this involved processes such as Starting Up a Project, Initiating a Project, Directing a Project , Controlling a Stage, Managing Product Delivery, Managing a Stage Boundary and Closing a Project Closed the project after customer acceptance updated lesson learned As Senior Engineer / Manager (Station In-charge), Lucknow Led the installation, operations & maintenance of: Lucent Switch: NLD & ILD Calls with BSNL & all Private Operators were catered. Switch consists of 8 STM-1 & 64 E1 Interfaces towards operators & inter-switch connectivity Configured CCS-7 Signalling, routes for all MSC connectivity, performed acceptance test for new connectivity & got call data records compared by Revenue Assurance Team before call routing Efficient call routing has been done to achieve best ASR Performed preventive health check of the switch Point of Interconnect ( POI ) Established Point of Interconnect (POI) with Private Operators TTSL, Airtel, Vodafone & Idea Set up sixteen POI with Level 1&2 Switches of BSNL-UP (East & West) Telecom Circles as per business requirement and ensured on-time acceptance testing Monitored financial transactions; liaised with BSNL Authorities including Telecom District Manager & GM (Telecom Circle) for new connectivity and facilitated discussions with CGM-UP East Telecom Circle regarding payment issues Transmission Equipment: Installed , mapped & tested multiplexer at sixteen locations of BSNL UP (East & West) Telecom Circles, established fibre connectivity between BSNL switches & TCL Switch Installed Multiplexer at Idea, Vodafone, TTSL & Airtel MSC Lucknow using Tejas, Alcatel & C-Node Mux, Tested fibre from Lucknow to New Delhi Optical Fibre Network: Fibre Laying: Supervised Eight Km backbone fibre connectivity between PoP & media provider Hundred & Thirty Five Kms MAN network fibre laying completed within record time period Used fibre laying techniques such as trenching, HDD (Horizontal directional drilling). Placed handhole as per planning / feasible for maintenance Verified fibre route drawing to ensure effective maintenance in future Attained RoW (Right of Work) from different agencies & owners before starting the work Facilitated effective coordination with vendors, cross-functional team & senior management of BSNL, Private Operators, Customers & Local Government Organisation Fibre Operation & Maintenance: Deployed FRT (Fibre Restoration Team) with all desired instruments; power source, power meter, OTDR (Optical Time Domain Reflectometer) & splicing machine for joining the fibre Ensured their knowledge towards fibre, tube colour coding and type of connectors Ensured proper communication channel with other fibre teams of different operators and patrolling of all fibre routes was done regularly Effectively performed O&M & achieved record MTTR Effective O&M was done for all fibre routes including routes passing through congested parts of city Power System & infrastructure: Led the installation, operations & maintenance of : UPS (Uninterruptible Power Supply) Rectifier for -48 V DC Power Supply DG set 33 KV Transformer Earthing system AC & DC distribution boards Air Conditioners Managed spares to achieve SLA for Power, Transmission (Multiplexers, Fibre) & Switching System Maintained excellent SLA for all Switch and Transmission Routes Highlights: Awarded by VP (Network Capacity Planning) for key contribution towards network cost optimization initiatives during FY 12-13 Awarded by Business Unit Head (Sr. VP) for extraordinary contribution in achieving NLD 1 Billion Minutes Mark Recognized by Sr. VP (Business Unit) for timely delivery of new operators and interconnects Appreciated by Sr. VP (GVS BU India) for extraordinary contribution towards delivery of highest E1's (POI in Q1 of FY09) Awarded by Senior VP ( TCTS ) , Senior VP ( Service Delivery ) & Senior VP ( Global Voice Solutions ) for excellent support for migration of traffic from Erricson to Sonus Switch , ensuring seamless migration & maintaining Voice QoS Awarded by Chief Officer (Customer Service & Operations) in recognition of your extraordinary contribution as Project Manager Successfully delivered approx. 200 E1 per month which included augmentation & migration of capacity to optimise the existing connectivity and integrate new MSC with TCL voice network Achieved excellent average scores of 4.9 out of 5 in customer feedback on a quarterly basis Delivered consistent success in improving processes and proactively coordinating with delivery stakeholders, resulting in better TAT & customer satisfaction Ensured excellent branch performance as Station In-charge which was appreciated in terms of deliverables quality standards, project completion timeline, technical expertise, proactive approach, planning & teamwork Attained cost savings of 9.1 Million ARC by migration of leased media to TCL media Accomplished Fibre Laying Project of around 135 Kms within project timeline Ensured timely migration of 3500 ckts from Alcatel to Ericsson Switch Realised 7.5$ Million Monthly Recurring Cost (MRC) and 2.1$ Million Annual Recurring Cost (ARC) by delivering Enterprise Products Delivered 21,600 E1 for NLD & ILD service for all private mobile operators (Airtel, RCOM ,RJIO, TTSL, TTML, Idea, Telenor, HFCL, Vodafone, Aircel, MTS ) PAN India and International Telecom Operators e.g. Nippon Telegraph and Telephone (NTT), BT Communications, AT&T, MTN , STC, ETISALAT, Qtel, Du etc Managed Eight hundred fifty deliveries of Enterprise Products and achieved excellent customers satisfaction Mar’92-Mar’04 with Videsh Sanchar Nigam Limited (VSNL) Growth Path / Deputation:-: Technical Assistant, Arvi (Pune-: Engineer, Arvi (Pune-: Engineer, Kanpur-: Senior Engineer-Projects and O&M, Kanpur Key Result Areas: As Senior Engineer / Sr Engineer, Kanpur Managed the O&M of Satellite Earth Station, International Switch and 33 kV Power System including UPS, Genset, Transformers, Earthing, VCB, ACB, Rectifier Unit Installed Earth station, Servo System of Antenna Positioning, Intermediate Data Rate Modems, LNA (Low Noise Amplifiers), HPA (High Power Amplifiers) Collaborated with international carriers & international satellite organisation Monitored CDR creation and transfer to billing system on an hourly basis Proactive approach to identify faults & its rectification Managed spare properly & achieved excellent up time As Engineer / Technical Assistant, Arvi (Pune) Performed O&M of: Ground Systems of Standard-A Satellite Earth Station including FDMA, IDR, SCPC, TDMA, DCME systems & Television Signal Up-linking to international news carriers, TV signal reception from world leading news channels, optical fibre connectivity with BSNL, microwave link between Mumbai & Arvi, and UPS, DG Set & Rectifier Earth Station on Enron Project at Dabhol Power Company, Ratnagiri, Maharashtra during deputation Education Diploma in Electronics Engineering (Hons.) with Specialization in Computer Programming & its Application from Institute of Engineering & Rural Technology, Allahabad in 1990 Certifications ITIL (Information Technology Infrastructure Library) Foundation PRINCE 2 Foundation & Practitioner (Projects in Controlled Environments) Personal Details Date of Birth: 21st April 1970; Languages Known: English and Hindi Present Address: Signature Elite, Plot 44, Sector 17, Ulwe, Navi Mumbai, 410206, Maharashtra Permanent Address: Bhavanipur, Shaili Kiratpur, Barabanki-225306, UP Ganga Ram Place : Mumbai Date : March 24, 2020