Ganga De Silva

 OBJECTIVES A challenging position enabling me to contribute positively utilizing my abilities and skills, acquired through experience and education that offers professional growth while being resourceful, innovative and flexible. Name with initials :-W.G.M. De Silva Name in full:-Walineththi Ganga Manori De Silva Date of Birth:-30th November 1980 Address:-No : 231, Kaduwela Road, Malabe. Sex:-Female Nationality:-Sri Lankan National Identity Card No:-V Religion:-Roman Catholic Languages known:-Sinhala (Fluent - Written/Spoken) English (Fluent - Written/Spoken) French (Manageable) School Attended:-St. Bridgets' Convent - Colombo – 07 St. Thomas College – Kotte √Following BA (English) Hons. degree (4th year) at CINEC campus - Malabe. √Followed a Diploma in Airline Ticketing and Reservations (IATA) at International Airline Ticketing Academy – Colombo 03. √Followed a course in French Language at Alliance Francaise De Colombo. (Conducted by the French Embassy) √Followed a Computer Diploma at Technology & Computer Training Institute - Colombo 08. √Workshops / Training Programmes Research Methodology held by CINEC Campus. Customer Service & Telephone Skills held by Skills Lanka (Pvt) Ltd. Patient Relationship Management held by Graduate School of Management. Interpersonal Skills Development held by The Employers' Federation of Ceylon. Presently working as Executive (Front Office) at CINEC Maritime Campus – Malabe. (Since 1st October 2015) BASIC DUTIES :Co-ordinate & assist students/visitors Handling all in-coming and out-going calls Provide information Handle all (Domestic/International) mails/courier Sales Agent – (Customer Service) for Qatar Airways (Duty Free) - Qatar. (2014 – 2015) In-Charge - (Front Office/Senior Guest Relation Officers) at The Central Hospital - Colombo 10. (2008 - 2014) Secretary to the Headmaster at Gateway International College – Rajagiriya. -) Guest Service Co-ordinator at Hotel Taj Exotica – Bentota. (2005 - 2006) Receptionist cum Telephone Operator at Asha Central Hospital (Pvt.) Ltd. - Colombo 10. (2002 - 2005) Strong client facing skills, Strong analytical skills, Excellent verbal and written English language skills. Good time management skills, Strong learning skills and Ability to work well in a team. 1.Mr. W.P.G. Chandradasa2.Mr. Lasantha Basnayake Manager – ConsultationDean - Dept. of Education & Languages The Central Hospital,CINEC Campus, No : 114, Norris Canal Road,Malabe. Colombo 10. Tel:-Tel:- Off:-Off:-(Ext.121) I do hereby certify that the above particulars given by me are true and correct to the best of my knowledge and ability. Thank You, Yours' faithfully, W. Ganga M. De Silva