Ganea Aquino

- live:.cid.a7de664bc961c088 - C U S T O M E R S E R V I C E S U P P O R T , G E N E R A L V A , A M A Z O N P R O D U C T R E S E A R C H A N D S O U R C I N G V A ABOUT ME I am a spontaneous opportunity-grabber individual whose main goal is to always deliver my best service to any client I'm working with. I'm a great manager of time and in organizing and prioritizing tasks. My openness to admit that I still have a lot to learn makes me a wonderful employee who knows how to listen well and follow instructions just as Ganea Gracelyn Aquino given. TRAININGS ATTENDED EDUCATION Secondary School DE LA SALLE ZOBEL HIGH SCHOOL - TRAININGS ATTENDED AMAZON VA PH (AVA PH) PRODUCT RESEARCH AND SOURCING TECHNIQUES (Alison) Amazon FBA by Leveraging Existing Popular Listings: Start Small and Scale Up LEARNED ABOUT: Start small and scalling up with Amazon FBA Identify the best product to sell and source from domestic wholesalers Prepare inventory for Amazon FBA and add the inventory to existing Amazon Listings How to shipped inventory to Amazon warehouse How to run Amazon PPC How to get approval to sell gated and branded products LEARNED ABOUT: FBA Online Arbitrage Sourcing Process Prep Center Process Role of Product Researchers/ Sourcing VA's Basic Sourcing KPI/Criteria in US& UK Categories that greatly sell on Amazon US&UK Simplified Keepa Analysis How to do Product Sourcing Effectively Identifying good and bad deals Important Tips for Newbie Product Researchers Various Sourcing Techniques: Manual Sourcing Reserve Sourcing Leaf Sourcing Storefront Stalking Keepa Sourcing Amazon Flips TRAININGS ATTENDED (Alison)Sales Prospecting and Lead Generation LEARNED ABOUT: Tools and techniques used in sales prospecting and lead generation Methods for identifying leads and prospects Research and prepare sales goals Prepare sales approach to potential new customers Introduce the sequence of steps to close a deal Prospecting new leads and turning leads into sales CUSTOMER SERVICE EXPERIENCE Retention Specialist [ January 2016 - December 2017 ] ● Built positive working relationships with customers to ensure repeat businesses ● Provide excellent customer service and ensure customer satisfaction ● Made sales calls to existing and new customers for business growth Technical/Customer Support Representative [ December 2017 - March 2018 ] ● Offered technical support to customers by responding to questions and concerns ● Identified problems and guided clients through corrective steps ● Wrote and maintained documentation in order to improve client references DATA ENTRY BACKGROUND Data Entry Associate [ April 2021 - October 2021 ] ● Maintain data entry requirements by following data program techniques and procedures. ● Review data for deficiencies or errors, correct any incompatibilities if possible and check output ● Ensure proper use of office equipment and address any malfunctions ECOMMERCE EXPERIENCES Customer Service Representative [ August 2020 - April 2021 ] ● Answered questions the customer have about the products and services ● Anticipated customer needs, followed up with previous customers , offered reorders or additional services ● Established new customer accounts, recorded account information on written forms or digitally Service Delivery Support [ July 2019 - April 2020 ] ● Assisted customer regarding delivery concerns such as redirecting packages to different address ● Made sure the packages are delivered on time ● Assisted drivers if they have trouble locating customer address Customer Service Representative [ August 2014 - March 2015 ] ● Corresponded with customers to resolve order issues and concerns ● Processed orders, credits and returns ● Assisted customers with placing orders SOFT SKILLS Social Media Administration Data Analysis Time Management Research Keepa Analysis Amazon Product Sourcing Online Arbitrage/Wholesale Amazon Sourcing tools TOOLS USED