Gamyla Jain M. Palac
Villa Rosario Subdivision, Casinglot,
Tagoloan, Misamis Oriental, Philippines
Contact #:-
Email:-PROFESSIONAL SUMMARY
Motivated and detail-oriented professional with a background in psychology and extensive experience
in human resources and administrative support. Skilled in virtual assistance, team leadership, HR
processes, and office administration. Adept at managing schedules, maintaining records, and
providing excellent customer service. A proactive and reliable team leader with a strong focus on
organizational efficiency and problem-solving.
WORK EXPERIENCE
Virtual Assistant – Online Helpers Powered by Hi Auto
January 2022 – February 15, 2025
Provide comprehensive administrative support, including managing client communications,
calendar management, data entry, and customer service.
Implement efficient workflows and improve operational processes for clients across various
industries.
Trained newly hired VA’s, assisted in on-boarding, and basic HR-related tasks as needed.
Virtual Assistant Team Leader – Online Helpers Powered by Hi Auto
October 2022 – January 2024
Led a team of virtual assistants to deliver exceptional client services, ensuring all tasks were
completed efficiently and on time.
Provided training, guidance, and performance reviews to enhance team productivity and
individual growth.
Streamlined administrative processes and acted as a point of contact for escalated team members
issues.
Human Resource Staff – Maria Reyna Xavier University Hospital
Cagayan de Oro City, January 2020 – September 2021
Administered personnel-related clerical tasks, including employee record-keeping, appointment
scheduling, and maintaining HR files.
Assisted in the recruitment process by screening resumes, conducting initial interviews, and
supporting on-boarding procedures.
Handled general office support functions, including answering inquiries, managing HR
documents, and preparing reports.
EDUCATIONAL BACKGROUND
Bachelor of Science in Psychology
Xavier University – Ateneo de Cagayan
Cagayan de Oro City, June 2015 – May 2019
Certificate of Completion – Practicum Trainee
Tahanan ng Kabataan, Cagayan de Oro City
June 5, 2018
ACHIEVEMENTS
Diploma in Bachelor of Science in Psychology – Xavier University, May 29, 2019
Certificate of Appreciation – “Getting Equipped for the Real World” Seminar,
Xavier University, January 26, 2019
Certificate of Completion – Practicum Trainee at Tahanan ng Kabataan, June 5,
2018
SKILLS & COMPETENCES
Human Resources & Administration: HR functions, employee records,
scheduling, recruitment support
Communication & Interpersonal Skills: Strong verbal and written
communication, building rapport with clients and team members
Leadership & Team Management: Team coordination, mentoring, performance
reviews, conflict resolution
Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint), Google
Workspace, CRM tools
Psychology & Assessment: Ability to facilitate FGDs, administer KFD/KSD,
conduct MSE
Problem-Solving & Critical Thinking: Strong analytical abilities and critical
thinking in high-pressure situations
Time Management & Organization: Effective multitasking and prioritization to
meet deadlines and client needs
FREELANCE SERVICES OFFERED
Virtual Assistant (Admin Support, Calendar Management, Email Management)
Human Resources Support (Recruitment, On-boarding, Record Management)
Office Management & Organization
Communication & Client Support
Copy-writing & Editing
