CURRICULUM VITAE-.
Family name: Ilkiv
First names: Galyna
Date of birth:-
Nationality: Ukrainian
Civil status: Single
Contact info:-Phone number: - ( Viber/WhatsApp/Telegram)
Skype ID: ilkiv.galia
Education:
Institution
Degree(s) or Diploma(s) obtained:
Ivan Franko National University of Lviv-
BSc of English and Spanish Languages
and Literatures
Ivan Franko National University of Lviv-
Specialist of English and Spanish
Languages and Literatures
Additional Training
SOAS University of London
Global Diplomacy: the United Nations in
the World
University of Geneva
International Organizations Management
Certificate
10. Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic)
Language
Reading
Speaking
Writing
Ukrainian
1
1
1
Russian
1
1
1
English
1
1
1
Spanish
2
3
3
Turkish
3
4
3
11. Membership of professional bodies:
-Women Policy Centre MENA region, member, 2018 to 2019.
12. Other skills: (e.g. Computer literacy, etc.) Excel, Microsoft Word, Microsoft Office, CRM,
NetSuite, IP Telephony, Canva, SIP Trunks, Adobe. Zoom and HTML.
13. Present position: Project Coordinator
14. Years within the firm: 3 years, from 2020-remotely
15. Key qualifications:
- Project Coordination: Coordinate managerial activities among consultants and the clients,
creating and updating a project activities tracker which includes level of efforts and budget control.
- Sales and service skills: customer service, relationship management, negotiation, sales closing,
target achievement, networking, complaint resolution, lead generation, product/service knowledge;
- Marketing skills: Market research, campaign management, social media management,
advertising, email marketing;
- Management skills: scheduling, leadership, risk management, delivery, gaining buy-in,
stakeholder management, training, staff development, delegation, strategy, process improvement;
- Admin skills: document management, reporting, data entry, data analysis, typing,
communications, business support;
16. Soft Skills:
-Organization, planning, communication, team work, motivation, diplomacy, decision making,
problem solving, adaptability, attention to details, creativity and positivity.
17. Specific experience in the region:
Country
Ukraine
Turkey
Date from – Date to
May 2012- April 2017
March 2020
April 2017- July 2019
18. Professional experience:
Date from –
Date to
Location
Company
Position
Description
September
2020Present
England
Humanitarian
Academy for
Development (
HAD)
Project Team
Leader’s
Assistant
Humanitarian Academy for Development (HAD) is a centre of global excellence,
serving the leadership, research and talent development needs of the international
development and humanitarian sector. https://had-int.org/
Responsibilities:
-Provide the Consultancy Services and the Deliverables in accordance with the
Statement of Work;
-Ensure that the Consultancy Services and Deliverables will conform in all respects with
the Statement of Work and that the Deliverables shall be fit for any purpose expressly or
implicitly made known to the Supplier by the Client;
-Communication, coordination and follow up with LNGOs across Yemen, Turkey and
Iraq;
-Finalizing reports/tracker;
- Keep detailed and accurate records of all activities undertaken in relation to the
provision of the Consultancy Services and shall provide the Client with reports at such
intervals and in such form as the Agreement Manager and Authorised Personnel may
from time to time require including time sheets if applicable.
Key Achievements:
- Developed and mentored the update of 27 organizations tracker in three countries.
- Mentored the level of efforts (in the tracker) for 18 consultants.
- Developed and mentored the budget control sheet for the mission.
- Facilitated the development of 27 Organizational Needs Assessment reports.
2
August
2019- May
2020
Chicago, USA
Verenia
Lead Generation
Manager
Verenia – is a complete omnichannel sales acceleration and front-office productivity suite
offering CRM, CPQ and ecommerce solutions https://www.verenia.com/
Responsibilities:
Qualify and generate new business opportunities and potential B2B clients; research, develop,
and implement sales strategies and tactics in practice; contact potential clients through cold calls
and emails; presenting the company to potential clients; identify client needs and suggests
appropriate products/services; customize product solutions to increase customer satisfaction;
building long-term trusting relationships with clients; proactively seek new business
opportunities in the market; set up meetings between clients and Account Executives; report to
the Business Development Manager on sales result;
Key Achievements:
-Identified and verified new strategies and tools for reaching out clients such as Scrapp,
LeadLeaper, Clearbit, Snovio.
-Created data base with new clients;
3
-
August-June
Alanya,
Turkey
Academy for
International
Development
in Turkey
Project
Coordinator
Academy for International Development-Turkey is a branch office of Academy for
International Development -Middle East and North Africa (AID MENA), http://aid-mena.org/
and http://www.heya-program.net/.
Responsibilities:
-Manage, schedule, co-ordinate office functions and activities for the team; monitor achievement
of sales objectives and key performance indicators; review and track daily sales reports; prepare
weekly reports and plans; follow up on customer calls and complaints; compile internal and
external customer communications; control expenses and prepare expense report; integrate
multiple data bases; organize and schedule meetings and appointments; organize office operations
and procedures; manage relationships with vendors, service providers and landlord, ensuring that all
items are invoiced and paid on time; manage contract and price negotiations with office vendors,
service providers and office lease; provide general support to visitors; responsible for managing office
services by ensuring office operations and procedures are organized, correspondences are controlled,
filing systems are designed, supply requisitions are reviewed and approved and that clerical functions
are properly assigned and monitored; responsible for developing and implementing office policies by
setting up procedures and standards to guide the operation of the office;
-Maintaining and monitoring project plans, project schedules, work hours, budgets and
expenditures; organizing, attending and participating in stakeholders meeting; documenting and
following up on important actions and decisions from meetings; preparing necessary presentation
materials for meetings; ensuring project deadlines are met, determining project changes;
developing project strategies; assess project risks and issues and provide solutions where
applicable; ensure stakeholder views are managed towards the best solution; create a project
management calendar for fulfilling each goal and objective.
Key Achievements:
-Designed sales platform that improved Import and Export process;
-Designed English Language Courses curriculum for staff members and provided the training
course;
-Designed all material and official website of the company together with web master;
-Finished and prepared successfully three main workshops of Project Management, Team work
and Strategic Planning for 75 participants;
-Expended import and export to include Furniture, Essential Oils, Fertilizers, Marble, and
Chemical Products;
-Successfully coordinated project “Design and Furniture” in Oman;
- Implemented a series of unique tools to monitor working hours and plans, hence, decreased
administrative efforts required for each project;
- Worked with the SEO to analyze new proposals “Counter Violent Extremism (CVE)”,
“Young Women Leadership in Political and Social Development”, “Jordanian Women for
promote democratic development and gender equality”, “Strengthening Resilience to Violent
Extremism”.
4
2017 -2018
Turkey,
Alanya
Yekta Homes
Real Estate
Consultant
Yekta Homes –Construction Company -http://yektahomes.com/.
Responsibilities:
Finding clients; offer a wide range of real estate - apartments, duplexes, townhouses, villas,
commercial property, land; provide a full range of consulting services for buying, owning and
selling real estate in Turkey; intermediate negotiation processes, consult clients on market
conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest
dealing provide full support of the transaction before and after the property purchase and
registration of property rights, guaranteeing the purity of the transaction; rental of residential and
commercial real estate and renting out your property; obtaining residence permit / visa; Turkish
tax numberr; promote sales through
advertisements, open houses and listing services.
Key Achievements:
-Created an international customers data base;
-Increased sales through strategic market analyses and planning;
-Signed 5 contracts with customers;
-Designed and translated all materials connected to Real Estate Projects for web site to English
and Russian;
-
Ukraine, Lviv
Red Telecom
and Buena
Vista
Sales Manager
Responsibilities:
Establish and maintain strong business relationships with wholesale telecom carriers (customers
& suppliers); continuously seek new customer accounts and manage existing ones; manage and
develop business opportunities with telecom carriers; negotiate favourable rates with carriers;
achieve and exceed sales targets; manage all necessary studies, analysis and cost calculations;
utilize cost calculation methods to develop new price offerings for the company clients; manage
the implementation of new carriers to the company’s network; plan and design new international
routing plan with the aim of minimizing cost; negotiate and agree on the interconnection rates
with the national and international operators; manage and plan and ensure the financial
performance of the wholesale and carrier relations business are met and plan the corrective
actions; personally resolve customer issues, as well as coordinate resolution of larger challenges
across internal, partner, and customer functions; work collaboratively with the sales team to
develop, maintain, and grow relationships; solving customer requests, proactively offer ideas and
insights to improve the customer's issues and challenges.
Key Achievements:
-Customer Service: Successfully retained a corporate customer, by providing the company with
free service after an escalated complaint of constantly interrupted service.
Process Improvement: Overhauled the sales pitching system by introducing new avenues,
resulting in 40% increased sales.
Revenue Generation: Increased the company’s revenue by through effective and wellstrategized sales and marketing plans.
Corporate Solutions: Introduced 5 corporate telecom packages, created especially for large
companies, resulting in increased interest from commercial customers.
5
-
Ukraine, Lviv
Get Real
Value
Telecom
Recruiter
Responsibilities:
Work with HR manager on recruiting planning meetings; create job descriptions; lead the
creation of a recruiting and interviewing plan for each open position; source and
recruit candidates by using databases, social media; screen candidates resumes and job
applications; arrange candidate interviews; evaluate applicants through their qualifications and
job requirements; manage company intern program
Key Achievements:
- Reduced recruiting costs by 65% by training human resource staff to perform internal
recruiting activities;
- Wrote staff handbooks, resulting in ease during new staff induction processes;
- Implemented a series of programs that effectively promoted quality and diversity as part of the
culture of the organization.
-
Ukraine, Lviv
Get Real
Value
Telecom
Team Leader
Responsibilities:
Create an environment oriented to trust, open communication, creative thinking, and cohesive
team effort; provide the team with a vision of the project objectives; motivate and inspire team
members; coach and help develop team members; help resolve dysfunctional behaviour;
facilitate problem solving and collaboration; maintain healthy group dynamics; assure that the
team members have the necessary education and training to effectively participate on the team;
encourage creativity, risk-taking, and constant improvement; recognize and celebrate team and
team member accomplishments and exceptional performance.
Key Achievements:
-Built high performance team;
-Created team spirit;
-Gained consensus on ground rules;
-Provided guidance to the team based on management direction.
6
-
Ukraine, Lviv
Get Real
Value
Telecom
Customer Service
Representative
Get Real Value Telecom (GRV) provides international voice services either as wholesale
product or as retail product - https://g-r-v.com/index.
.Responsibilities:
Answers incoming customer calls regarding billing issues, product problems, service questions
and general client concerns; providing quality responses to customer contacts in person,
telephone and email; dealing with enquiries and answering calls from new and existing
customers; suggesting solutions to customers in a positive manner; dealing with all escalated
complaints and enquiries efficiently and effectively;
Key Achievements:
- Resolved customers’ complaints while identifying problems and taking appropriate corrective
action;
- Demonstrated professional etiquette and manners, improving 30% positive feedback
immediately;
- Promoted to team leader in one year owing to excellence in delivering excellent client service
and support to the team;
- Trained 15 new customer service representatives;
- Explicitly made 500+ customer calls per day.
19. Other relevant information (e.g., Publications): N/A
20. Certification: Cambridge University Press “Integrated Learning in Primary Classroom”; AID-MENA “Introduction to Community Development”
21. Training: “Strategic Growth Training” (September 2019 –Kiev); “Leadership Strategies”, “Team Building”.
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