Galvañon, Maria Niña I.

MARIA NIÑA I. GALVAÑON Zone 2, Sta. Cruz Buhi, Camarines Sur- OBJECTIVE  To seek ways in developing a successful career where my skills are effectively utilized to the fullest potential and produce continual experience with growth opportunities. SKILLS  Knowledgeable in MS Office (Outlook, Word, Excel).  Excellent in communication skills, both oral and written with a high level of customer service experience.  Excellent in phone etiquette.  A quick learner with excellent human relation skills. PERSONAL INFORMATION Nickname Birthdate Birthplace Age Gender Civil Status : Niña : April 25, 1997 : Sta. Cruz Buhi, Camarines Sur : 24 years old : Female : Single EDUCATION Tertiary: Bachelor of Science in Business Administration (Major in Business Management) Regina Mondi College, Inc. Highway 1, San Jose, Iriga City April 2018 Secondary: St. Bridget School San Roque Buhi, Camarines Sur March 2014 Buhi Central School San Jose, Baybayon Buhi, Camarines Sur, March 2010 WORK EXPERIENCE Customer Service Representative Sutherland Global Services, Philippines January 2019 - June 2019 Responsibilities: (FTD Account- Florists’ Transworld Delivery) - Responsible to do an outbound calls to the clients to give them update about the flowers they ordered if it was successfully delivered to their love ones. - Advising clients on possible flower combinations. - Providing occasion-specific flower suggestions. (Amazon Retail) -Helping customers with regards to the parcel they ordered online, track the parcel, provide an option if damaged/wrong parcel received, and how to return or make a refund. -Ensuring that at the end of the call their issues already been resolved and always ending the conversation with a happy and satisfied customer. Health Care Associates Concentrix, Philippines July 2019 - March 2022 Responsibilities: (Health Care Account) - Responsible to do both inbound and outbound calls. - Answered calls from the doctors, nurses and assistants inquiring about the insurance coverage, coordination of benefit, and doctor fee for office visits and procedures. - Verifying if the doctor or facility is in network or out of network with the insurance or member/patient’s plan. AFFILIATES Association of Bicol Business Students Regina Mondi College, Inc. Treasurer S/Y 2016 -2017 Association of Bicol Business Students Regina Mondi College, Inc. Vice-President S/Y- SK Official Sta. Cruz Buhi, Camarines Sur SK Councilor Present CHARACTER REFERENCE Available upon request I hereby certify that the above information and data is correct to the best of my knowledge, beliefs and ability MARIA NIÑA I.GALVAÑON Applicant