Galina Gancheva

 CURRICULUM VITAE Personal information Surnames / First name Gancheva, Stefanova, Galina Address 36,Oborishte street, postcode 9000, Varna, Bulgaria Telephone Mobile:- E-mail-Nationality Bulgarian Date of birth- Gender Female Desired occupational field Marketing, Sales, Logistics, Administration, IT Work experience Type of Business or sector Dates Occupation or position held Main activities and responsibilities 7,5 years Marketing, IT, SEO, Sales-- till now First Online Solutions LTD, Customer Support Specialist, Senior Operation Specialist, Schedule coordinator Phone answering; reception; Sales or operational work, assisting customers over the phone/E-mail; arranging the jobs on the schedule in order to assure best capacity assurance and schedule fulfillment Type of Business or sector Dates Occupation or position held Main activities and responsibilities SEO , local SEO, local citation building, Google places optimization- Optilocal LTD, Internet Marketing assistant SEO, listings , online marketing projects, preparing reports, Type of business or sector Dates Occupation or position held Main activities and responsibilities Tourism, Burg Café Alken GMBH, Germany- -,- Employee, helps in all departments – service, kitchen, bar, laundry & etc. different duties assigned by the manager of the hotel Type of business or sector Dates Occupation or position held Main activities and responsibilities Real estate, Sales, Administration- - Eurosilex LTD, Customer Service Representative / French & English/, Answer phones and respond to customer requests, Assure the well being of the clients, Provide customers with product and service knowledge, organization of viewing trips, answer clients e-mails and special requests; recognize, document and alert the manager of trends in customer calls; Prepare contracts and other documents; other duties as assigned; Organization of database; Type of business or sector Dates Occupation or position held Main activities and responsibilities Type of business or sector Trade, export, administration- – 31 august 2010 BG AGRO TRADING COMPANY LTD, Varna Bulgaria, Assistant Trade Manager, Administration of different tasks, in and out going correspondence, preparing contracts and data analysis; organizations of files and folders, handling phone calls, supply the manager with the needed correct information in short terms; work closely with the accountancy and legal dept ; preparing invoices, orders, transport coordination; preparing reports for the management; Tourism Dates- - Occupation or position held Team – chief of the animation team in Club hotel “Grifid Bolero” Main activities and responsibilities Management of the animation team and their duties, responsibility for safety and for very good amusement of the guests/children & adults/. Working with standards ISO 9001:2000, PR and guest relations, speak to an audience on the microphone, Participation in the night shows. Children care; Playing music-DJ, direct contact to the people , to create loyal customers and to establish very good communication between the clients and the company Name and address of employer Owner of Club hotel Grifid Bolero: “Grifid Holi” EOOD Bulgaria, Varna 9000, Voden Str.24 Club Hotel Grifid Bolero, 9007 Golden Sands Bulgaria; www.grifidhotels.bg Type of business or sector Investment , real estate services Dates- - Occupation or position held Secretary, personal assistant to the manager Main activities and responsibilities Consulting the clients, phone calls, working with Office Outlook, Office equipment preparing different documents, offers, cashbox – management; translation – written and spoken, managing different assignments Name and address of employer “BM Development” – Varna, “Tzar Kaloyan” street 20, Dates- - - - - - Occupation or position held Team – chief of the animation team hotel “Grifid Arabella” - 2007 Entertainer in hotel “RIU Arabella” - 2004,2005,2006,/Spanish hotel chain/ Main activities and responsibilities Management of the animation team and their duties, responsibility for safety and for very good amusement of the guests/children & adults/. Working with standards ISO 9001:2000, PR and guest relations, speak to an audience on the microphone, Participation in the night shows. Children care; Playing music-DJ, direct contact to the people, to create loyal customers and to establish very good communication between the client and company. Name and address of employer Owner of hotel Grifid Arabella: Hotel Management Company, Bulgaria, Varna 9000, Voden Str.24 Hotel Grifid Arabella, 9007 Golden Sands Bulgaria Type of business or sector Tourism Dates- -/- - Occupation or position held Waitress, Waitress in the restaurant of the hotel Main activities and responsibilities To bring different drinks/meals to the customers, politeness, kindness, rapidity of service. Name and address of employer Bar “Natali”, Bulgaria, Varna 9000, Bratq Miladinovi Str. 148. ; Hotel Koral, St.St. Konstantin and Helena. Education and training Dates Title of qualification awarded Principal subjects/occupational skills covered 10.2007 – 2009 Master of Sales Management , University of economics – Varna, Bulgaria Sales management, CRM, Distribution, Logistics, Customer behavior, marketing diagnostic, Marketing plan and developing strategies and tactical approaches with regard to sales, the organization of selling, the management of sales territories, the modeling, promotion and analysis of sales, personal sales, as well as the acquisition of software and e-commerce. Dates 09.2002 – 02.2007 Title of qualification awarded Bachelor of Tourism Principal subjects/occupational skills covered Management in tourism, Social psychology, Economics, HR management, Hotel and restaurant Management, Geography, Research in tourism, Marketing and Advertisement, Math, Accounting, Finance, Statistic in tourism, Informatics etc. Name and type of organization providing education and training University of economics Varna Dates 08.2001 – 09.2001 Title of qualification awarded PC skills Principal subjects/occupational skills covered Microsoft Windows 98 ,Microsoft office 2000 , MS Word, MS Excel, Internet Name and type of organization providing education and training Technical university Varna Dates 09.1998 – 06.2002 Title of qualification awarded High school Principal subjects/occupational skills covered French, English, Bulgarian, Math, Informatics, History, Philosophy, Physics, Chemistry, Biology, Geography, Art, Music, Sport, Translation. Name and type of organization providing education and training Fifth Language High School “Joan Ekzarh “ Varna Level in national or international classification High school + French certificate Dates 09. 1999 – 06.2002 Title of qualification awarded English Certificate Principal subjects/occupational skills covered English language Name and type of organization providing education and training Fifth language high school “Joan Ekzarh “, Varna Level in national or international classification High School Personal skills and competences Mother tongue Bulgarian Other languages Self-assessment Understanding Speaking Writing European level (*) Listening Reading Spoken interaction Spoken production French Language C1 Very good C1 Very good C1 Very good C1 Very good C1 Very good English Language C1 Very good C1 Very good C1 Very good C1 Very good C1 Very good German Language B1 Good B1 good B1 good B1 good B1 good Russian language A2 medium A2 medium A2 medium A2 medium A2 medium Social skills and competences Team spirit; establish contact with people very easy Good ability to adapt to multicultural environments, gained though my work experience as entertainer; Good communication skills gained through my experience as Children animator. Skills in direct contact to the people. Organizational skills and competences Leadership, responsibility for my team- 9 persons (responsible for a team of 10 –15 children- my work as animator) Take a decision quickly in dynamic environments. Sense of organization (experience in tourism) Technical skills and competences Good command of musical equipment Multimedia and flipcharts, printers, fax, copy machine, Microphone, sound, Copy/ Scan/ Print devices and Office equipment Computer skills and competences Microsoft Office™ tools (Word™, Excel™ and Internet ); Access, SEO – Internet marketing; Artistic skills and competences music; painting, performing in the school theatre Other skills and competences Willing and honest, patient and well – balanced, responsible, target focused; loyal Driving license Yes, B Recommendations Upon request