Galileia Estrela Machado Leao

RESUME ________________________________________________________________________ Galiléia Estrela Machado Leão Via Tiberina, 04 – Capena – Lazio - Italy M: +- DOB: 04/20/1978 -Nationality: brazilian SUMMARY Dynamic, flexible and results-oriented professional with a solid experience in the hospitality, logistics and event production. KEY SKILLS  Guest relations  Event management  Strategic planning  Negotiation  Financial reporting  Cost control, stock management PERSONAL SKILLS  Assertive techniques to handle challenging situations  A friendly personality and charisma to connect with diversity  Identifying a customer´s individual needs  Hospitality background          Staff development Team leadership Familiar to sales & marketing Public perception Problem Solving Team work Spotting opportunities before others Entrepreneurial mindset Hard working and never going home until an important job has been completely done WORKING EXPERIENCE Carpe Diem Boutique Hotel (Paraty - RJ) 2017 - 2019 Responsible for the operational, financial and commercial performance, for the smooth running of the hotel, it’s occupancy levels and profitability. Supervising reception, receptive and reservations, P & L management and guest relations. Duties:  Effectively managing the daily operations of the hotel  Making sure that guests have a good first and last impression of the hotel  Responding quickly to all incoming sales enquiries by telephone or email  Occupancy: checks the competition managing and setting room rates  Using social media tools to promote the hotel  In overall charge of food and beverage operation  Engaging and motivating staff to do better  Contributing to hotel recruitment decisions Casa da Cultura de Paraty (Paraty – RJ) 2009 – 2009 Executive assistant Institutional communication, venues schedule, internal events production (workshops, art exhibitions, conferences and music concerts), fundraising Pousada Corsário – Grupo Samadhi Hotels (Paraty – RJ) 2009 – 2011 Recepcionist in a first moment, booking department supervisor in a second moment and after, operational manager. Duties:  Effectively managing the daily operations of the hotel  Making sure that guests have a good first and last impression of the hotel        Responding quickly to all incoming sales enquiries by telephone or email Supervising the activities of the reception staff Continually developing all aspects of the hotels operations such as the front office, reception, revenue, and housekeeping departments Dealing with escalated guest complaints. Carrying out routine performance audits Making sure presentation, recipes and services are consistent throughout the hotel. Being visible to both guests and staff at all times reservations, Temporada Paraty (Paraty – RJ) 2007 – 2009 Developer of the online agency temporadaparaty.com (INACTIVE) focused on:  seasonal high standard house rentals  tours and experiences offered in town Editorial Comunicación Creativa Internacional S. R. L. (Buenos Aires – Argentina) 1995 – 1999 Executive Assistant - content translation and review for magazine. Corporate events organization for flexible packaging and paper industry PERFORMED EVENTS - Field Production (stuctures, stage and backstage) – Folia Gastronômica de Paraty - SESC - 2017/2018 - Local Production - MIMO Festival - Paraty - 2013/2014/2015/2016/2017/2018 - PR guest service and logistics coordinator - Paraty em Foco - 2015/2016/2017/2018 - PR guest service coordinator - FLIP - Festa Literária Internacional de Paraty 2012/2013/2014/2015/2016/2017/2018 - Stage production and receptive - Paraty em Foco - 2013/2014 - Development, planning and artistic direction - Palco Fusão - 2013/2014 - PR guest service assistance - FLIP - Festa Literária Internacional de Paraty - 2011 - VIP area production – Festival Paraty Latino - 2013 - Lecture series coordinator: XVIII International Workshop on Quantum Systems in Chemistry, Physics and Biology 2013 - Foyer area coordinator - FLIP - Festa Literária Internacional de Paraty – 2009 EDUCATION Technical degree in business administration (1999/2002) Colégio Batista, Belo Horizonte - MG COMPUTER SKILLS Operational systems: Windows e OSX Office Corel Draw Adobe Photoshop Internet Social Media EMKT Booking engines LANGUAGES Portuguese (native speaker) English: C1 Spanish: C2 Italian: B2 Dutch: A2 French: A1 EXTRACURRICULAR ACTIVITIES Theatre - Brighton Fringe Arts Production - 2004 Theatre – AMOK (Casa da Cultura de Paraty) – 2012 Popular brazilian music singer REFERENCES Available on request