Gajendra Kumar

Gajendra Kumar-- SalesforceCertified Application Architect PROFILE SNAPSHOT Salesforce Application Architect with experience in: Salesforce Implementation &Consultation - Salesforce Admin - Deployment Process & Solution Design - Business Analysis - Leading the Project & Execution Salesforce Certified Application Architect with 16 years of IT Experience in CRM space Possesses 5 Salesforce Certifications with more than 5 years in Salesforce consulting spanning across Service, Community and Sales cloud Experience in leading and ownership of technical design, development and delivery of assigned projects& requirements Experience in Salesforce Admin, Deployment &Salesforce Development using configuration and customization using APEX, LWC,Lightning, CSs,HTML,XML,SKUID & integration using REST & SOAP Excellent experience in working closely with European and UK customers as onshore lead/designer Excellent experience in core business processes such as Lead & Opportunity Management, Customer Onboarding and Customer service. Experience in BFSI, Public Sector,Manufacturing and Marketing & Campaign Management 8+ years of experience in Business Analysis ,Solution Designing and Process Improvement & Redesign 8+ years of experience in Leading a team, Project planning, Scoping, Team Management, Liaison with Stakeholders, Schedule and Effort Estimation, Solution Delivery and Deployment Experienced in Agile and Waterfall model Participated in Pre-sales activities such as RFP Documents & Demonstrating product capabilities Excellent experience in database and Query languages such as SQL,PL/SQL & SOQL Experienced in salesforce DevOps implementation using COPAD,githubs & JIRA. Exposure to Microsoft Azure, Dockers ,jenkins and Gits Around 10 years of experience in Siebel Architecture&, Siebel Implementation& Data Migration Excellent inter-personal & communication skills with excellent Client-facing experience Technical Certifications Certification Name Issued On Salesforce Certified Application Architect January 2020 Salesforce Certified Platform App Builder January 2020 Salesforce Certified Data Architecture and Management Designer December 2019 Salesforce Certified Sharing & Visibility Designer December 2019 Salesforce Certified Plateform Developer I January 2019 COPADO Certified Administrator July 2020 Atos Syntel Internal Certification for dockers and jenkins Apr 2020 ACADEMIC QUALIFICATION Degree and Date Institute Major and Specialization Masters of Computers Application, 2004 University of Rajasthan,Jaipur Computers Application BSC 2000 J.N.V.U. University ,Jodhpur Electronics,Physics,Mathematics HSC 1997 Rajasthan Board(Ajmer) PCM SSC 1995 Rajasthan Board(Ajmer) EXPERIENCE Dates Organization Role Feb 2019 – till date Atos Syntel, Pune Salesforce Senior Consultant/Offshore Project Lead April 2018 – Feb 2019 Independent CRM Consultant Independent CRM Consultant Oct 2015 – March 2018 DXC Technologies, India(Formerly EIT Services), Mumbai Project Manager/CRM Consultant Nov-2007 – Oct 2015 Tata Consultancy Services Ltd., Mumbai Business Analyst/Technical and Module Lead Jul-2006 – Nov-2007 Cognizant Technologies Solutions, Mumbai Project Lead/Data migration Lead Jan-2005 – Jun-2006 Tech Mahindra Ltd, Mumbai Team Member Jan-2004 – June-2004 Directorate of Information Technology, Jaipur Trainee PROJECTS The details of the assignment that I have handled are listed here. Customer An USA Pension and Retirals Organization Period May 2020– till date Role and Responsibility Salesforce Senior Consultant Offshore Project Lead for two ongoing support and enhancement projects Salesforce Service Cloud ,Sales & Communities Salesforce LWC implementation Integration with external system using REST Team management and handle delivery Handling incident & providing fix for the same Requirement Analysis,Effort and schedule estimation Solution Design, Functional & Technical Design Implement new enhancements Client Interaction Participation in daily stand up and business discussions Deployment using COPADO Tools and Technologies Salesforce: Classic, Lightning,Apex, LWC,SKUID, APEX, Dataloader,JavaScript, CSS,HTML,XML,REST , Declarative customization, Data loader, REST, SOAP, Service Cloud, Communities,Git,COPADO,JIRA Customer An USA automotive client of Atos Syntel Period Feb 2019 – till date Role and Responsibility Salesforce Senior Consultant Offshore Project Lead Solution Designer& architecture Salesforce Service Cloud and Communities Salesforce Lightning implementation Integration with external system using REST and SOAP Deployment and Support activities Project Management and Execution Feasibility Analysis & Process improvement & Redesign Effort and Schedule Estimate Feasibility of using LWC Tools and Technologies Salesforce: Lightning,LWC,CSS,HTML, Apex, Visualforce, Declarative customization, Data loader, REST, SOAP, Service Cloud, Communities, Microsoft Azure Eventhub, OAuth Authentication using JWT,AGILE Accelerator, eclipse Independent CRM Consultant Period April 2018 – Feb 2019 Role and Responsibility Independent CRM Consultant for Salesforce and Siebel Solution Designer& architecture Salesforce Implementation Functional analyst for core business processes, Fit-Gap Analysis, Design & Development,Application Administration, scope definition Tools and Technologies Salesforce: Salesforce Lightning, Visualforce, APEX, Triggers, Salesforce declarative development,Integration& Salesforce Admin,REST Siebel: Siebel Config, EIM, Integration, Performance Tuning RDBMS MS Office,MS Visio Customer An Image Consulting Firm, Mumbai, India Period October 2018 - Jan 2019 Description A CRM application to manage customer 360 degree view which will include Customer interactions , services availed by the customer across product category. Lead capture through various channels and lead management Role and Responsibility Solution Designer& architecture Application Design & Development Implementing integration with website for lead creation& social platforms for lead capture Dashboard and reports Customer profile and user creation Application Administrator Tools and Technologies Salesforce Lightning, Visualforce, APEX, Triggers, Salesforce declarative development,Integration& Salesforce Admin Customer PSU Bank, Mumbai, India Period Oct 2015 till March 2018 Description Strategic end to endSiebel Finance implementation with intent to have complete 360 degree view of a customer, Smooth Complaint Management, Targeted and efficient opportunity management process and campaign management in order help servicing the customer efficiently and gather more qualified leads and track them from creation till closure Role and Responsibility Siebel Project Manager & CRM Consultant Functional Analyst for core processes(Lead & Opportunity Management, Customer Onboarding & Service) Vendor and stakeholder management Support to implementation teams from various external system Effort and Schedule Estimate Solution Designer& architect, Performance Tuning,User acceptance testing & training Integration with external systems Deployment and Support activities Tools and Technologies Siebel 8.1, Siebel EIM, EAI, BI Publisher, Informatica, OBIEE,PL/SQL MS Office,MS Visio Customer HDFC Life Organization Tata Consultancy Services Pvt Ltd Period Apr 2014 till Oct 2015 Description Strategic end to end, Greenfield Siebel Finance implementation with intent to have smooth and efficient opportunity management process and campaign management for Group and retail products Role and Responsibility Siebel Project Management &techno functional consultant Business Analyst for business processes (Sales process for Group and Individual Insurance policies, Campaign Management lead management, tracking responses, analysis and optimizing offers. tracking to closure and MIS generation) Mapping functional requirement into technical capability of Siebel Support to implementation teams from various departments Effort and Schedule Estimate Solution Designer& architect, Performance Tuning, User acceptance testing & training Tools and Technologies Siebel 8.1, EAI,OBIEE, Informatica MS Office,MS Visio Customer A hospitality chain, Mumbai, India Organization Tata Consultancy Services Pvt Ltd Period March 2013 to Apr 2014 Description A big hotel chain in Mumbai wants to rebuild its existing loyalty program Role and Responsibility Siebel Techno functional consultant and Module lead Requirement analysis of new requirements Fit-gap analysis, Mapping functional requirement into technical capability of Siebel Help in designing solutions to interact with external application, Automating business processes using workflows Process reengineering, preparation of functional design document & system requirement specifications, reviewing technical design documents Following up with business on clarification on requirements, signing off of the requirements captured and deliverables Support testing team in preparing test cases and UAT support Tools and Technologies Siebel 8.1, Configuration,EIM MS Office,MS Visio Project Pharmaceutical Organization Organization Tata Consultancy Services Pvt Ltd Customer A US Pharma organization Period Sep 2012 to June 2013 Description Greenfield implementation for a telco client for their order management & service management Role and Responsibility Salesforce Developer Implementation of business requirements using salesforce declarative features such as custom objects, WFR, Triggers, Process builder etc Troubleshooting and fixing bugs using salesforce capabilities Unit testing and test classes execution Modifications in custom visualforce pages Tools and Technologies Salesforce, Visualforce,APEX,SOQL Project Public Sector Organization Organization Tata Consultancy Services Pvt Ltd Customer UK Govt. Period Aug-2009 to Sep 2012 Description Greenfield implementation for child maintenance process using standard Siebel process. Maximize the number of effective child maintenance arrangements Critical Success Factors Decrease in handling time for cases Integration with external systems Automation of case handling processes Role and Responsibility Onsite Module lead Functional analyst and Technical Designer Usage of Agile Methodology for software development Managing Phase wise releases for my module for Pre-defined iterations for the application Client workshops Requirement analysis of new requirements Design Documents and application Development. Working with testing team in preparation of test cases and test scenarios Automating business processes using workflows, DVM,RCR and EAI Part of user acceptance testing defect management team Post Go-Live support Tools and Technologies Siebel 8.1 (Configuration, Siebel tools) Workflows , EAI,Oracle 10g PL/SQL,Ms Office Project RVS Claims Re-Implementation(ING) Organization Tata Consultancy Services Pvt Ltd Customer ING, The Netherlands Period Mar-2008 to July-2009(Onsite& Offshore) Description Re-implementation non-life Claims in Pluvier. Redesign Claims process& various reports using standard Siebel process. Performance of current Pluvier application remains up level. Complete, Correct, Controlled datamigration. Parallel development during migration project Role Techno Functional analyst and Onsite lead for data migration module Preparation of High level and Technical Design Effort estimation DQA activities for PAT and Production environments Unit Test Plans, Use cases,Technical Design Document Requirement analysis and POC of new requirements Clarifications on CR’s and Defects Testing team support in preparing test plans and UAT Support Tools and Technologies Siebel EIM,Siebel Financial Services 6.2,7.8,Siebel VB Toad v7.6,Oracle 8i,9i,PL/SQL,SQL loader Project SALSA Organization Cognizant Technologies Services Customer Alcon Laboratories Inc, U.S. Organization Cognizant Technologies Solutions, Mumbai Period July-2006 to Nov-2007 Description Alcon Laboratories has re-implemented their e-medical application in 7.8.Phasewise release for their branches at different geographies Role Offshore Team Lead Data analysis for each geography where application is going to be released Preparing Data migration package(MDBs,Data Transformation Tools Verification for correctness and completeness of Data migration through UI verification and querying on Database. Tools and Technologies Siebel 6.2,Siebel 7.8 (EIM, Macro, Siebel tools, Siebel VB) MS SQL Server 7.0,Microsoft DTS package,MS-Access(MDBs) Project e.CO (Electronics Customer Ordering) Organization Tech Mahindra Ltd Customer British Telecommunication, UK Period Jan-2005 to Jun-2006 Description There are various services in telecom that BT addresses. E.g.: - the PSTN lines, Private Circuits, ISDN service, ADSL service etc. e.Co is an application for maintaining and keep track of order for telecom services and their progress. Role Part of 3rd line Support team for Order management Handling issues raised by customers and providing solutions related to order management Siebel workflows &Configuration of application Usage of eScript to develop Business Services or Business Components. Tools and Technologies Siebel 6.0(Tools, scripting, Workflows, configuration),Oracle 8I