GAILY ANNE GUARNES
VIRTUAL ASSISTANT WITH PROFICIENCY IN DATA ENTRY
SKILLS
I PROVIDE EXPERT ASSISTANCE IN :
EMAIL HANDLING
CALENDAR MANAGEMENT
INTERNET RESEARCH
WORDPRESS MANAGEMENT
SOCIAL MEDIA MANAGEMENT
GOOGLE DOCS AND SHEETS
TRANSCRIPTION
DATA ENTRY
EXPERIENCE
Customer Support Supervisor | TELEPERFORMANCE
August 13, 2018 - Present
I’m currently handling a total of 16 Customer Service
Representatives. My main task is to ensure each individual’s
growth and development. I’ve attended a Leader Training
that our company provided in order for us to fulfill our
responsibilities.
Customer Support Supervisor | SITEL Philippines |
February 9, 2008 – August 11, 2018
I have 10 years of experience in a Customer Support
industry and I’ve been a supervisor for 6 years. I have
handled customer inquiries and escalations, created case
reports and responded to chats and emails.
OVERVIEW
I have invested and completed
an Intensive Virtual Assistant
Training to make sure that I’ll have
the skills to perform the task
needed by our clients. In that
way, I’ll be able to provide
efficient and great service to
them.
-
-
EDUCATION
Undergraduate of Hotel and Restaurant
Management |- | Dominican College,
San Juan City
NOTABLE STUFF
I’m currently handling 16 customer service
representatives in a BPO company. In order
for me to develop them, I’m identifying each
and everyone’s most impacting
opportunity/behavior. I’m making sure that
the agents are being coached twice a week.
My goal is to make sure that the
opportunity/behavior will be closed within the
week.
2
