Gaillor Llorin

GAILLOR LLORIN Blk1 Lot19 Natividad Subd. Ph1 Novaliches|  - | - Professional Summary Qualified Customer Service Representative with 12 years in fast-paced customer service and call centre environments. Personable and professional under pressure. Sales Coach excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Skills Proficient in Microsoft Office Application Quick learner Microsoft Windows Operating System Exceptional communication skills Training development aptitude International sales support Strategic sales knowledge Coaching experience Work History Sales Coach, Subject Matter Expert 11/2012 to 10/2017 Teleperformance (Philippines)  Handles teams on how to drive sales according to the customer’s needs and resolving their inquiries at the same time. Coaches agents in properly executing smooth sales transition from customer service issues. Assists agents with workflow processes Call listening and call monitoring of agents to make sure that they are following guidelines set by client. Processes admin tasks such as reports and monitoring of sales for the teams. Consultant 07/2008 to 05/2012 Sutherland Global Services – Philippines  Assists member inquiries and their billing concerns. Helps them on how to navigate our clients' website. Offers advice on how to list items they want to sell strategically taking into consideration fees that they may incur listing items.8 Explains invoices, fees and checks on accuracy of charges which includes billing adjustment if necessary. Helps members in resolving any problem they are having with trading partners for transactions Technical Support Representative 01/2007 to 05/2008 Sykes Asia Inc. – Philippines  Deals with customers directly through phone. Assist customers with their inquiries and comments about the product. Also offer other products that would fit the needs of the customer. Troubleshoots problems customers are having about the product and software used with it. Technical Support Representative 07/2005 to 04/2006 Teletech Holdings Inc. – Philippines  Handles calls and emails from customers in the United States of America and Canada. Provide customers necessary troubleshooting steps. Also provides troubleshooting for software and digital cameras. Education Bachelor of Science: Business Administration Hotel and Restaurant Management 2002 National College of Business and Arts - Business Administration Hotel and Restaurant Management