Gaëtan Rambeloson

Rambeloson Gaëtan Operational Project Leader | Infrastructure & Process Optimization | Multichannel Strategy​ Antananarivo, Madagascar​ LinkedIn Profile 🌐 TL;DR Strategic and resourceful operations leader with 10+ years of experience driving client onboarding, infrastructure setup, and multichannel service delivery. Known for blending technical rigor with team empowerment, I specialize in process design, cross-functional coordination, and retention-focused client success. Also: I once won a trophy for being the funniest person in the office. True story. 💼 Experience GetHumanCall — Operational Project Manager​ Apr 2022 – Present | Antananarivo Atsimondrano ●​ ●​ ●​ ●​ Designed and implemented onboarding timelines tailored to client needs Led cross-departmental process standardization and updates Managed internal infrastructure for planning, archiving, and employee tracking Set up security protocols and regulated device usage 🏆 The outcome : Boosted client retention, improved onboarding structure, contributed to company growth Project Alpha — Moderator & Event Planner​ Aug 2016 – Present | Antananarivo ●​ Organized national-scale gaming tournaments (1500+ attendees) ●​ Managed logistics and marketing for next-gen console events Mi-kiry — Junior Project Lead​ Sep 2020 – Dec 2020 | Antananarivo ●​ Supported project execution and client coordination Mi-kiry — Multichannel Communication Agent​ Sep 2018 – Sep 2020 | Tsiadana ●​ Handled outbound lead generation and inbound booking ●​ Provided live support for e-commerce platforms VIVETIC — Multichannel Telecommunication Manager​ Apr 2016 – Aug 2018 | Madagascar ●​ Managed 60+ agents across 24/7 operations ●​ Delivered SLA targets through data-driven reporting and action plans ●​ Oversaw diverse support portfolios: calls, chat, ticketing, fleet, tech support 🏆 What happened : Maintained SLA >85%, minimized absenteeism, ensured team integrity VIVETIC — Bilingual Customer Care Agent​ Sep 2015 – Apr 2016 | Madagascar ●​ Managed inbound/outbound calls and booking services VIVETIC — Online Operator​ Feb 2015 – Jun 2015 | Madagascar ●​ Handled back-office tasks, inventory, and ad publishing 🛠️ Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ System Configuration Active Directory Team Management Process Design & Optimization Multichannel Communication SLA Management Client Onboarding Team leadership and stakeholder alignment Strategic planning and decision-making Project scoping and timeline creation Milestone tracking and resource allocation Cross-functional collaboration and client communication Reporting and negotiation Risk assessment and mitigation planning Issue resolution and contingency strategies Task prioritization and deadline management Productivity optimization ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Proficiency with tools like Asana, Trello, Jira Gantt chart creation and documentation Workflow design and SOP creation Continuous improvement and KPI tracking Budget planning and cost estimation Financial reporting and cost control Change management and agile methodologies Resilience under pressure and adaptability Training, onboarding, and performance reviews Conflict resolution and team enablement 🌍 Languages ●​ French: Native ●​ English: Full Professional 📜 Certifications ●​ Pathway Connect ●​ TestOut PC Pro 🎓 Education Philibert Tsiranana — Baccalauréat​ 2013 – 2016