Gabrielle Therese

GABRIELLE BAJADO CONTACT --Davao City, Philippines, 8000 SOFTWARE SKILLS Zendesk Amazon Seller Central Shopify Hubspot Gorgias Kustomer Salesforce Aircall EDUCATION Bachelor of Secondary Education Major in English St. John Paull II College of Davao- Offers comprehensive training in key aspects of language learning and teaching, covering Linguistics, Literature, Technical Writing, and Creative Writing. PROFILE An accomplished and qualified Customer Service Representative with a solid background in database administration, coupled with extensive experience in customer service roles. Possessing strong team player capabilities, exceptional communication skills, and a keen analytical mindset. WORK EXPERIENCE CUSTOMER SERVICE - VIRTUAL ASSISTANT APRIL 2022 - MARCH 2024 TALENTPOP Provided prompt customer service with a polite, patient, and professional demeanor. Received a 5-star rating for customer satisfaction in communications by email, chat, and phone. Listening, diagnosing, and resolving technical difficulties while helping users through step-by-step solutions. CUSTOMER SERVICE REPRESENTATIVE AWESOME OS NOVEMBER 2020 - MARCH 2022 To ensure customer satisfaction, anticipate client demands, and provide highquality service while adhering to brand standards and values. Happily guided customers through the process of successfully finding their ideal styles. Actively stay informed about the latest sales offerings and loyalty programs. Supervised phone lines and facilitated over 40+ calls every day from clients who had an issue and needed a repair team. Provided administrative and clerical support via Google workplace apps and MS Office Suite. Managed the day-to-day operations of a busy retail furniture business. Skilled in collecting and analyzing data and information, drawing logical conclusions, and summarizing in a clear, concise manner PROJECT SPECIALIST ACHIEVE TEST PREP MAY 2020 - OCTOBER 2020 Ability to establish and maintain positive working relationships with organization management and employees Coordination and collaboration with internal department stakeholders and personnel are essential for analyzing and documenting best practices and operating processes for training purposes. Assisting project managers and functional managers with day-to-day project delivery operations and ensuring that all project-related tasks are completed in accordance with the requirements EXPERTISE Able to express ideas concisely and effectively in writing as well as verbally. WORK EXPERIENCE TECHNICAL SUPPORT REPRESENTATIVE TELEPERFORMANCE Capable at recognizing problems, evaluating circumstances, and offering suitable solutions. Able to manage several requests or assignments at once and still provide high-quality service. Able to accurately inform and assist clients by having a thorough understanding of the company's offerings. Proficient in using customer service software, databases, and other relevant technology to assist customers efficiently. REFERENCES ARIENN LEX S. BELGA -- CLAIRE PAULINE LIM -- FEBRUARY 2019 - APRIL 2020 Provided technical assistance and answers to consumers' questions, assisting users by addressing computer hardware or software problems. Concession of customer problems by product, service, or procedural recommendations. Evaluation of the systems' shortcomings to suggest improvements and assistance with the creation of training materials for customers to learn how to use the products correctly.