Gabrielle Christie

GABRIELLE CHRISTIE Service Professional About Me EDUCATION & ACHEIVMENTS CXC English - Grade 2 CXC Human & Social Biology Grade 2 Herbert Morrison Technical High 2005 - 2010 School CAPE - Communication Studies - Grade 5 Herbert Morrison Technical High School Sixth Form 2010 - 2012 Adding my own brand of expertise to any organization or project to the best of my knowledge and abilities. Striving to provide satisfaction and ease in every interaction, whether business or personal. Learning, growing and evolving with each new opportunity as well as obstacles. WORK EXPERIENCE APRIL 2024 - JULY 2025 D’K’ OKIKE ADMINISTRATIVE SERVICES ADMINISTRATIVE ASSISTANT Bookkeeping QuickBooks Data Entry Social Media Management Clerical and Customer Support JUNE 2024 - JANUARY 2025 EVOLUCIONE PROFESSIONAL SERVICES OF JAMAICA NCTVET- Massage Therapy L3 Certificate of Completion Montego Bay Training Center- LTD SAFETY AUDITOR & TRAINING ASSISTANT Facilitate team trainings and updates Distribution & documentation of PPE’s First Responder Certification Jamaica Red Cross 2024 Data Entry and Filing Safety & Compliance Audits and Documentation Dispatching and Picking of products SKILLS & COMPETENCY Graphic Design QuickBooks Proficiency Data Entry Email Management Secretarial Capacity JUNE 2023 - AUGUST 2023 JAMAICA AIDS SUPPORT FOR LIFE MONKEYPOX INTERVENTION OFFICER Mpox awareness and intervention for the parish of St. James Intervention mapping and documenting of clinic outcomes Distribution of paraphernalia and Mpox print media Conducting Mpox awareness sessions GABRIELLE CHRISTIE Service Professional WORK EXPERIENCE CONT’D NOVEMBER 2023-FEBRUARY 2024 JAMAICA AIDS SUPPORT FOR LIFE EDUCATION & ACHEIVMENTS COVID-19 COMMUNITY LIASON COVID-19 awareness and intervention for the parish of St. James Distribution of paraphernalia and COVID-19 print media Intervention mapping and documenting of clinic outcomes CXC English - Grade 2 CXC Human & Social Biology Grade 2 Herbert Morrison Technical High School 2005 - 2010 CAPE - Communication Studies - Grade 5 JULY 2021 -MARCH 2022 Shore Support/RBO LLC (Work from Home) VIRTUAL CUSTOMER SERVICE REPRESENTATIVE Herbert Morrison Technical High School Sixth Form 2010 - 2012 Managed CX for TruBliss, Rack Furniture, RBO LLC & Little Partners Email, Live Chat and Ticketing Customer Support Inbound and Outbound Call Management NCTVET- Massage Therapy L3 Certificate of Completion SEPTEMBER 2020-DECEMBER 2020 Montego Bay Training Center CONTAX 360 BPO SOLUTIONS (Work from Home) - FIRST RESPONDER CERTIFICATION Jamaica Red Cross 2024 SKILLS CONT’D Appointment Scheduling Problem Solving CONTACT CENTRE PROFESSIONAL Inbound Call Management Photobook creation assistance Customer support and customer retention JANUARY 2020-MARCH 2020 TELEPERFORMANCE Empathizing RESERVATION & SALES AGENT Computer Skills Inbound Call Management Time Management Nail Grooming Booking and reservation assistance and information Customer support and customer retention GABRIELLE CHRISTIE Service Professional WORK EXPERIENCE CONT’D NOVEMBER 2018 - MARCH 2019 EDUCATION & ACHEIVMENTS 24-7 Intouch Contact Centers SOCIAL MEDIA ASSOCIATE CXC English - Grade 2 Email and Ticketing Customer Support CXC Human & Social Biology Grade 2 Live Chat Customer Support Customer retention and appreciation Herbert Morrison Technical High 2005 - 2010 School CAPE - Communication Studies - Grade 5 AFFORDIO LIMITED Herbert Morrison Technical High School Sixth Form 2010 - 2012 SOCIAL MEDIA CARE AGENT & WEB SUPPORT ASSISTANT DECEMBER 2017- MARCH 2018 NCTVET- Massage Therapy L3 Certificate of Completion Social Media Management Montego Bay Training Center Product promotions, product video and posts creation - FIRST RESPONDER CERTIFICATION Jamaica Red Cross Marketing and advertising strategizing Customer engagement and interactions 2024 SKILLS CONT’D JULY 2017 - SEPTEMBER 2017 BONAFIDE GENTLEMEN SALON & SPA Negotiation Skills Team Collaboration Massage and Facial Therapy Website Research Inventory and Catalouging THERAPIST, SPA SALES AND ASSISTANT Facial and Massage Therapy Services Manicure and Pedicure Services Point of Sales Operations Customer Service and retention GABRIELLE CHRISTIE Service Professional WORK EXPERIENCE CONT’D SEPTEMBER 2014 - DECEMBER 2014 WEST INDIES CALL CENTER EDUCATION & ACHEIVMENTS CUSTOMER SERVICE REPRESENTATIVE Email, and Live Chat Customer Support Customer retention and appreciation CXC English - Grade 2 CXC Human & Social Biology Grade 2 Herbert Morrison Technical High School 2005 - 2010 CAPE - Communication Studies - Grade 5 Herbert Morrison Technical High School Sixth Form 2010 - 2012 DECEMBER 2013-MARCH 2014 ALLIANCE ONE DEBT COLLECTION Social Media Management Marketing and advertising strategizing Product promotions, product video and posts creation Customer engagement and interactions NCTVET- Massage Therapy L3 Certificate of Completion Montego Bay Training Center - First Responder Certification Jamaica Red Cross 2024 SKILLS CONT’D REFERENCES CAREECE ANDERSON PSYCHOLOGIST Proofreading Printing Services SONIA SIMPSON Assistant Proficiency MAYOR’S Researching JUSTICE OF THE PEACE Troubleshooting EXECUTIVE SECRETARY/