Gabriella Marin

Gabriella Marin Virtual Assistant Rome, Italy - - https://www.linkedin.com/in/gabriella-marin- About Me A dynamic and reliable Virtual Assistant and Project Support professional with over 20 years of experience assisting global enterprises and financial institutions. Proven ability to lead administrative functions, conduct in-depth research, exercise independent judgment, and ensure meticulous project follow-through. Areas of expertise include virtual assistance, project management, translation, customer service, transcription, data management, and AI/machine learning support (including content evaluation, text/image annotation, prompt engineering, and dataset development). Currently seeking challenging remote opportunities to leverage extensive administrative, technical, and AI-related skills. Skills Work Experience Languages: Italian (Native), English (Near-Native C2) Freelancer/Virtual Assistant Core Competencies: Virtual Assistance, Project Support, Office Management, Administration, Customer Service (Bilingual), Recruitment, Data Management, Translation, Transcription, Content Evaluation, AI/ML Support (Data Annotation, Prompt Engineering, Dataset Development), Web Content Management. Technical Skills Operating Systems: Windows, Mac OS X Software: Microsoft Office (Word, Excel, PowerPoint), Google Suite, Oracle, Atlas, SAP Database, QuickBooks, Trello, Canva, Adobe GoLive, WordPress, Slack, CRM systems, Loft Tool 2.0. Typing Speed: 75 WPM (Typing), 65 WPM (Audio) Soft Skills: Time Management, Adaptability, ProblemSolving, Critical Thinking, Communication (Verbal & Written), Interpersonal Skills, Organizational Skills, Attention to Detail, Independent Judgment, Resourcefulness, Initiative, Stress Management, Emotional Intelligence, Team Collaboration, Creativity. 2019 - To Date Fully Remote Engaging in diverse remote projects via digital freelancing platforms, collaborating with global companies. Providing comprehensive administrative support, ensuring smooth operational flow. Deliver exceptional bilingual (English/Italian) customer service. Evaluate and enhance web content to optimize user engagement and satisfaction. Performing accurate transcription and translation (English/Italian) of documents and audio. Supporting AI and machine learning projects through: Meticulous image tagging and text annotation. Developing and validating datasets (text/audio). Conducting prompt evaluations and advanced prompt engineering to refine AI interactions. Creating and optimizing AI Agents. Creating AI-generated videos, music, and images to enhance marketing strategies and boost audience engagement. Performing precise data entry and maintaining accurate records. Recruiting Manager 2024 - To Date Flitto DataLab - Fully Remote Managing the complete recruitment lifecycle for translators. Source, engage, and onboard candidates onto Flitto’s translation platform. Provide detailed information about project processes, fostering strong candidate relationships. Ensure a positive candidate experience throughout the recruitment process. Customer Service Advisor (Resolution Tier 2) April-August 2024 Foundever - Fully Remote Provided exceptional bilingual (English/Italian) customer support via phone, email, and chat. Resolved complex customer issues, maintaining a strong focus on satisfaction and retention. Summarized user concerns effectively and escalated critical cases to leadership for prompt resolution. Navigated intricate workflows to enhance service delivery and ensure adherence to processes. Achieved excellent performance metrics and positive user reviews through clear communication and customer-centric solutions. Education Work Experience (cont.) Certificates: Secretary/PA/Data Entry Introduction to Data Analytics 2024 SkillUp from Simplilearn Freelance Work in Rome, Italy 120-Hour TEFL Certificate International Open Academy 2022 FAO Fire Prevention Course FAO Headquarters, Rome, Italy 2002 Secretarial, Administration, & Desk Top Publishing 1993 Lansdowne College, London, UK High School Diploma: Hotel Management, Front Office Dept. Professional College of Hotel “ENALC”, Rome, Italy 2012 - 2018 Managed the family business while undertaking diverse temporary roles including: Telephone Interviewer at IZI S.p.A., using CATI software for customer satisfaction surveys. Collaborated with an international real estate firm to develop a Google Docs inventory system, improving partner communication and real-time property tracking. Worked as Hostess/Receptionist at Sala Santa Rita, supporting the “Anthropocene” art installation by Mauro Pipani and managing visitor relations. Contributed to a large-scale SAP data entry project with Senapa Consulting Srl, ensuring accuracy and efficiency. Additionally, assisted as secretary and bookings receptionist in a private taxi company (NCC - Noleggio con Conducente), handling client communications and reservations. Executive Assistant/Administrative Clerk 2008 - 2011 Jubilee Community Centre - Rome, Italy Managed comprehensive office operations, enhancing efficiency. Oversaw budgetary matters, monitored cost analysis reports, and ensured adherence to budget. Conducted successful fundraising campaigns and managed personnel. Facilitated document translations (English/Italian). Created, developed, and managed the Centre's web content and computer lab. Office Manager April-August 2024 Società Italiana di Urodinamica (SIUD) - Rome, Italy Oversaw database operations and served as primary liaison for internal/external meetings. Managed administrative functions including memberships (enrollments, withdrawals, fees collection). Handled inquiries, account reconciliation, and routine correspondence (mail-shots, emails). Secretary/Programme Assistant 1999 - 2004 FAO and IFAD - Rome, Italy Provided multifaceted administrative support across various departments, requiring initiative, analysis, and independent judgment. Organized international meetings and managed schedules for officers/consultants. Arranged domestic and international travel and accommodation. Processed authorizations and payment requests using Oracle/Atlas systems. Managed correspondence, report typing/translation (English/Italian), document filing, and call handling. Maintained and updated project webpages, generated reports, and monitored statistics. PA Secretary/Legal Secretary 1993 - 1998 City of London, UK Worked within the financial sector via agencies (Susan Mills Portfolio, Career Legal, Williams Lea FM Ltd, Appointments Bi-language). Completed long-term assignments at prestigious banks, including Schroders, Warburg, BNP Paribas, and UBS. Held a permanent role in the Creative Services Department at Morgan Stanley. I hereby consent to the processing of my personal data contained in this CV for the sole purpose of considering my application for employment opportunities, in accordance with Article 6.1(a) of the GDPR, i.e. Regulation (EU) 2016/679.